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Chapter Overview
Introduction
Chapter 1: Communicating effectively in difficult situations is an art form that can be studied and learned.
Chapter 2: Avoid direct orders and condescension, and always explain the rules you’re enforcing.
Chapter 3: Good communication means understanding where the other person is coming from.
Chapter 4: Paraphrasing is another powerful tool, but it requires an interruption.
Chapter 5: To bring your communication to the next level you need to identify your flaws.
Chapter 6: What you say matters as much as how you say it.
Chapter 7: Mediation can defuse stressful and dangerous situations.
Chapter 8: Domestic disputes are inevitable but they can be directed toward productive ends.
Description
Verbal Judo (1993) is your guide to effective communication, from a police officer’s perspective. These blinks explain why some common communication techniques could be holding you back and why others may be better suited to achieving your communication goals.
Who Should Listen
- Police officers, security guards and anyone who deals with disruptive people
- Professional communicators and mediators
- Couples struggling to communicate their feelings