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Chapter Overview
Chapter 1: AudiobookHub Recommendation
Chapter 2: Don't dodge tough conversations because you're afraid of the possible outcomes.
Chapter 3: Difficult conversations consist of blame, emotions, and identity.
Chapter 4: Make the 'What Happened' conversation a Learning Conversation by stressing curiosity, impact, and shared contribution throughout.
Chapter 5: Enhance the Feelings Conversation by exploring, negotiating, and sharing your feelings.
Chapter 6: Concentrate on the many nuances of the Identity Conversation and avoid controlling others' reactions.
Chapter 7: Share a neutral Third Story.
Description
Difficult Conversations (1999) takes a look at what makes a conversation difficult and why we often try to avoid them. It outlines how to correctly approach and maneuver through tough topics to build positive and meaningful relationships.
Who Should Listen
- Politicians and business leaders
- Teachers
- Parents