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Chapter Overview
Chapter 1: AudiobookHub Recommendation
Chapter 2: Crucial talks often trigger overly emotional, irrational reactions.
Chapter 3: The best outcomes occur when people freely share all information during crucial conversations.
Chapter 4: Keep focused on your goals in crucial conversations to avoid getting overly emotional, too.
Chapter 5: People tend to act more aggressively when conversations don’t feel safe to them personally.
Chapter 6: Foster safe conversations by making sure people feel respected and their interests matter to you.
Chapter 7: Control your emotions by confirming the facts are clear before you interpret anything first.
Chapter 8: Help others feel safe in a conversation by crafting an atmosphere that makes their opinions valued and heard.
Chapter 9: Select an appropriate decision-making approach and establish a clear division of responsibilities to turn a conversation into action.
Description
We’ve all been in situations where rational discussions get quickly out of hand, and Crucial Conversations investigates the root causes of this problem. You’ll learn techniques to handle such situations and shape them into becoming positive and solutions-oriented, while preventing your high-stakes conversations from turning into shouting matches.
Who Should Listen
- Anyone whose job requires dealing with other people often
- Anyone who wants to improve conversations in their personal relationships
- Anyone who offers professional communications training