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Chapter Overview
Chapter 1: Unreasonable hospitality and its impact on your business
Chapter 2: First extend unreasonable hospitality to your staff
Chapter 3: Tailor every customer’s experience
Chapter 4: Embed unreasonable hospitality even in repeat situations
Chapter 5: Revise outdated rules that block genuine interaction
Chapter 6: Apply hospitality even to problem-solving
Description
Unreasonable Hospitality (2022) illustrates how surpassing expectations can take your service-based business to the next level. Through a collection of anecdotes and firsthand experiences, it imparts valuable insights into customer service, as well as employee management.
Who Should Listen
- Hospitality professionals
- Anyone in the service industry
- Business owners and leaders