Uncommon Service

How to Win by Putting Customers at the Core of Your Business

Frances Frei & Anne Morriss

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Entrepreneurship Corporate Culture

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Chapter Overview

Chapter 1: AudiobookHub Recommendation
Chapter 2: Savvy trade-offs

Description

Uncommon Service (2012) unveils an innovative approach to conquering the business world. It emphasizes excellence in customer service by making strategic trade-offs and focussing on what the customers value most.

Who Should Listen

Startup founders
Customer relationship managers
Strategy consultants

About the Authors

Frances Frei is a Harvard Business School professor renowned for her work on organizational transformations. She teamed up with Anne Morriss, the Managing Director of The Leadership Consortium, who is known for challenging conventional leadership wisdom.