The Mediator's Handbook

The Mediator’s Handbook (2012) is a comprehensive guide to resolving conflict through a structured, step-by-step mediation process. It outlines how to assess whether mediation is appropriate, guide people through emotionally charged conversations, and support them in reaching workable agreements.

• People managing disputes in shared living or community spaces
• Professionals responsible for resolving tension at work
• Anyone supporting others through conflict or communication breakdowns

Jennifer E. Beer, PhD, is a mediator and cultural anthropologist with over 30 years of experience helping individuals and organizations navigate conflict. She teaches negotiation at the Wharton School of the University of Pennsylvania and leads workshops on mediation and cross-cultural communication. She’s also the author of Peacemaking in Your Neighborhood.

Caroline C. Packard, JD, is a mediator and conflict-resolution specialist with a background in law and organizational dynamics. A graduate of Yale College and NYU School of Law, she brings decades of experience working with nonprofits, universities, religious groups, and professional teams.