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Chapter Overview
Chapter 1: AudiobookHub Recommendation
Chapter 2: Exceptional customer service can create lifelong loyalty among your valued clients.
Chapter 3: New customers are frequently lost because of weak post-sale experiences.
Chapter 4: Companies lose customers because of flawed customer experiences and by prioritizing sales instead of long-term customer retention.
Chapter 5: Most companies today barely understand what truly constitutes a great customer experience.
Chapter 6: The customer’s journey begins with three stages that feature a positive high, followed by buyer’s remorse.
Chapter 7: Well-chosen incentives and smart timing can turn satisfied customers into advocates for your business.
Description
Never Lose A Customer Again (2018) is full of sage advice for businesses seeking to provide superior customer experience. Whether your business is big or small, global or local, author Joey Coleman has got some words of wisdom for you. In addition to explaining why customer experience is so important, he details the many ways it gets overlooked. As Coleman makes clear, understanding the desires, fears and emotions of your customers will allow you to retain them and benefit from their support – and that will pay off in the form of major dividends.
Who Should Listen
- Managers looking for ways to boost sales
- Customer service representatives
- Readers interested in learning new business insights