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Chapter Overview
Chapter 1: Enter conversations with the intention to deeply focus and fully engage with your partner.
Chapter 2: Remain present in conversation by closely observing yourself and your partner carefully.
Chapter 3: Determine what your conversation partner needs from you, and then try to provide it.
Chapter 4: Deepen the conversation with connecting questions, then confirm your understanding afterward.
Chapter 5: Remain flexible, and avoid forcing the conversation in any particular direction.
Chapter 6: Gently and carefully redirect conversations that veer off-track.
Chapter 7: Stay aware of the reasons why a conversation might become uncomfortable.
Chapter 8: Leave conversations that turn too toxic or clash with your priorities.
Description
Listen Like You Mean It (2021) is a friendly, comprehensive guide to deepening relationships through the power of listening. Too often, our conversations with family, friends, and coworkers remain superficial – we talk past each other, refrain from showing vulnerability, or get caught in a tangle of misunderstanding. With tips and scripts taken from the author’s experience as a user researcher, we can improve our listening skills and, in doing so, be heard and understood ourselves.
Who Should Listen
- Professionals who want to improve their workplace communication skills
- The socially awkward
- Anyone seeking more connection and understanding