You're Not Listening audiobook cover - What You’re Missing and Why It Matters

You're Not Listening

What You’re Missing and Why It Matters

Kate Murphy

★ 4.4 / 5(447 ratings)
Start ListeningDownload App
Categories:
Communication Skills

If You're Curious About These Questions...

You should listen to this audiobook

Listen to You're Not Listening — Free Audiobook

Loading player...

Key Takeaways from You're Not Listening

Learning Tools

Reinforce what you learned from You're Not Listening

Mind Map

You're Not Listening
The Crisis of Listening+
The Value of Listening+
Core Listening Skills+
Overcoming Mental Barriers+
Self-Awareness & Energy+

Quiz — Test Your Understanding

Question 1 of 8
According to the text, what ironic phenomenon is occurring despite people being more connected than ever through technology?
  • A. People are experiencing an epidemic of loneliness.
  • B. People are developing longer attention spans to consume more media.
  • C. People prefer to communicate exclusively through phone calls.
  • D. People are abandoning social media for face-to-face interactions.
Question 2 of 8
How does Naomi Henderson's qualitative focus group approach differ from quantitative Big Data research?
  • A. It relies strictly on numerical metrics to predict consumer behavior.
  • B. It allows for open-ended discovery of unexpected information, like the idea for the Swiffer.
  • C. It surveys a much larger sample size than Big Data sets can handle.
  • D. It uses targeted, highly specific questions to confirm existing assumptions.
Question 3 of 8
What key personality trait helped intelligence agents like Gary Noesner and Barry McManus succeed in their high-stakes interviews?
  • A. Intimidation
  • B. Insatiable natural curiosity
  • C. The ability to talk extensively about themselves
  • D. Strict adherence to a pre-written script
Question 4 of 8
What is the 'closeness-communication bias' described by psychologist Judith Coché?
  • A. The tendency to communicate more effectively with people who share our political views.
  • B. The habit of only listening to people who are in close physical proximity.
  • C. The false belief that we already know what our close partners think and feel, leading to complacency.
  • D. The preference for confiding in loved ones rather than trained therapists.
Question 5 of 8
According to a 2016 neuroscience study, what happens in the brain when people are forced to listen to opposing political views?
  • A. The brain's logic centers become highly activated to formulate a counter-argument.
  • B. The brain releases dopamine, rewarding the listener for learning something new.
  • C. The brain shuts down auditory processing to block out the information.
  • D. The amygdala reacts as if the person is facing a physical threat, like running from a bear.
Question 6 of 8
If a friend tells you they lost their dog, and you reply, 'My dog never gets out,' what type of conversational response are you using?
  • A. A support response
  • B. A shift response
  • C. An empathetic response
  • D. A cognitive response
Question 7 of 8
How do Westerners generally handle silence in a conversation compared to people in Asian cultures?
  • A. Westerners use silence strategically to gain the upper hand in negotiations.
  • B. Westerners go to great lengths to avoid silence, sometimes talking themselves into bad positions.
  • C. Westerners embrace silence as a sign of deep reflection and active listening.
  • D. There is no noticeable difference in how the two cultures handle conversational silence.
Question 8 of 8
Why does the author compare listening to the work of air traffic controllers?
  • A. Because good listening requires directing the flow of the conversation.
  • B. Because listening is an active, demanding activity that can only be sustained for limited periods before concentration lapses.
  • C. Because listeners must monitor multiple conversations at the same time.
  • D. Because listening effectively requires specialized technical training.

You're Not Listening — Full Chapter Overview

You're Not Listening Summary & Overview

You’re Not Listening (2020) casts a spotlight on the undervalued skill of listening. It’s filled with examples of talented professional listeners, as well as practical advice for getting more out of conversations with others – not by saying more yourself, but by listening more closely to others.

Who Should Listen to You're Not Listening?

  • Couples looking to improve their communication skills
  • Professional listeners, from journalists to business negotiators
  • Everyone who wants to have better conversations

About the Author: Kate Murphy

Kate Murphy is a journalist from Houston, Texas. She has become a talented listener through her many interviews and articles for publications including the New York Times, the Economist, and Texas Monthly, as well as Agence France-Presse.

🎧
Listen in the AppOffline playback & background play
Get App