Trust audiobook cover - Knowing When to Give It, When to Withhold It, How to Earn It, and How to Fix It When It Gets Broken

Trust

Knowing When to Give It, When to Withhold It, How to Earn It, and How to Fix It When It Gets Broken

Dr. Henry Cloud

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Categories:
Corporate CultureManagement & LeadershipSex & Relationships

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Trust
The Value of Trust+
The Five Ingredients of Trust+
Rebuilding Broken Trust+

Quiz — Test Your Understanding

Question 1 of 7
According to the text, what is a proven benefit of interpersonal trust at the national level?
  • A. Decreased reliance on government welfare programs
  • B. Higher rates of enrollment in higher education
  • C. Economic development through increased investment and capital flows
  • D. Lower national crime rates and faster judicial processes
Question 2 of 7
Why do hostage negotiators typically begin their interactions by focusing on empathy and active listening?
  • A. Because feeling heard and understood is a psychological prerequisite for a person to start listening in return.
  • B. To trick the hostage-taker into revealing their physical location or demands.
  • C. To stall for time while the police tactical team positions themselves outside.
  • D. Because appealing directly to a criminal's conscience has been proven to backfire.
Question 3 of 7
In Dr. Cloud's five ingredients of trust, what does 'motive' specifically refer to?
  • A. Having a clear and ambitious vision for a shared project or goal.
  • B. Keeping the other party’s best interests in mind and actually caring about their well-being.
  • C. Being completely transparent about your own self-interests and personal goals.
  • D. The underlying psychological drive that compels someone to seek out relationships.
Question 4 of 7
When choosing a cofounder for a startup, why might a trusted, lifelong friend still be a poor choice according to the text?
  • A. Childhood friends usually lack the necessary 'understanding' of your adult professional goals.
  • B. Familiarity breeds a lack of 'track record,' making it impossible to predict their future behavior.
  • C. Personal relationships naturally conflict with the 'motive' needed for financial success.
  • D. They may lack the specific 'ability' (skills) or 'character' (traits like self-control) required to run a business.
Question 5 of 7
Which of the following best describes the role of forgiveness when rebuilding broken trust?
  • A. Forgiveness is earned only when the offending party fully compensates for their actions.
  • B. Forgiveness is a gift that provides closure, though it does not mean excusing the behavior.
  • C. Forgiveness is the final step in the process, occurring only after complete transformation is proven.
  • D. Forgiveness requires immediately restoring the relationship to its previous state of trust.
Question 6 of 7
According to the steps for repairing trust, true reconciliation is only possible when you forgive and the other party does what?
  • A. Apologizes publicly to those affected by the betrayal.
  • B. Agrees to a probationary period where their actions are heavily monitored.
  • C. Promises to never commit the exact same offense again.
  • D. Takes genuine responsibility, shows remorse, and ceases any deception.
Question 7 of 7
What is the final step in the six-step process for repairing broken trust?
  • A. Looking for evidence of genuine, day-by-day transformation in the other person.
  • B. Re-evaluating the person based on the five ingredients of trust.
  • C. Seeking out trusted friends to share your pain and vulnerability.
  • D. Deciding whether you want to part ways or patch things up.

Trust — Full Chapter Overview

Trust Summary & Overview

Trust (2023) is a sensitive and practical guide to this essential part of human relationships. It reveals the deep significance of trust as a factor in our lives and outlines the five essential elements for building and maintaining it.

Who Should Listen to Trust?

  • Leaders who wish to create trust within organizations
  • Those looking to establish deeper personal and familial relationships
  • People who want to rebuild trust after it has been broken

About the Author: Dr. Henry Cloud

Dr. Henry Cloud is a clinical psychologist and leadership consultant who has worked with countless CEOs, Fortune 500 companies, and small businesses. He’s a New York Times best-selling author of 40 books, including Boundaries and Necessary Endings. His books have sold nearly 20 million copies.

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