The Thin Book of Trust audiobook cover - An Essential Primer for Building Trust at Work

The Thin Book of Trust

An Essential Primer for Building Trust at Work

Charles Feltman

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Categories:
Corporate CultureCommunication SkillsManagement & Leadership

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The Thin Book of Trust
Core Principles of Trust+
Care+
Sincerity+
Reliability+
Competence+

Quiz — Test Your Understanding

Question 1 of 7
What revealing finding did Charles Feltman discover when he surveyed people about trustworthiness in the workplace?
  • A. Management consistently rated their employees as more trustworthy than themselves.
  • B. Respondents generally viewed others to be less trustworthy than themselves.
  • C. Trust levels were highest in organizations with strict micromanagement policies.
  • D. People accurately perceived exactly how trustworthy their coworkers thought they were.
Question 2 of 7
How does the book define 'trust' in the context of workplace relationships?
  • A. Believing that your coworkers will always agree with your decisions and ideas.
  • B. Delegating tasks to others without feeling the need to micromanage them.
  • C. Willingly taking a risk by making something you value vulnerable to someone else's actions.
  • D. Assuming that your team members have the exact same goals and values as you do.
Question 3 of 7
Which of the following best describes the 'all-or-nothing' nature of trust according to the book?
  • A. Trust is all-or-nothing; if someone fails in one area, they are completely untrustworthy.
  • B. Trust is not all-or-nothing; you can trust someone in one attribute, like sincerity, even if they lack in reliability.
  • C. Trust is all-or-nothing only for leadership, but nuanced for regular employees.
  • D. Trust is not all-or-nothing; it solely depends on a person's technical competence regardless of their intentions.
Question 4 of 7
Out of the four attributes of trust, which one is considered the most important for building a solid foundation of trust?
  • A. Sincerity
  • B. Reliability
  • C. Competence
  • D. Care
Question 5 of 7
What is the primary purpose of the 'what I thought' versus 'what was said' exercise recommended in the section on Sincerity?
  • A. To practice writing clear and direct email communications to your team.
  • B. To reveal if your internal thoughts misalign with your spoken words, which can undermine trust through nonverbal cues.
  • C. To help you win arguments by anticipating the other person's counterpoints.
  • D. To document broken promises made by coworkers so you can hold them accountable later.
Question 6 of 7
According to the section on Reliability, what is a primary reason that workplace promises frequently get broken?
  • A. Employees intentionally sabotage projects to get ahead of their peers.
  • B. Organizations rarely provide enough financial resources to complete tasks.
  • C. Requests and commitments are often phrased in an unclear or indirect way.
  • D. Managers expect perfection rather than basic competence.
Question 7 of 7
What lesson does the story of Luisa, the newly promoted director, teach about the 'Competence' attribute of trust?
  • A. You must hide your inexperience to maintain your team's confidence in your leadership.
  • B. Admitting what you don't know and openly asking for help actually builds and maintains trust.
  • C. Competence means being perfect and never making mistakes in your primary role.
  • D. You should only accept promotions if you already know everything about the new position.

The Thin Book of Trust — Full Chapter Overview

The Thin Book of Trust Summary & Overview

The Thin Book of Trust (2008) provides a framework for building trust at work. By focusing on four different attributes – care, sincerity, reliability, and competence – you can improve your relationships and create a culture of trust in the workplace.

Who Should Listen to The Thin Book of Trust?

  • Leaders who want to improve the culture in their workplace
  • People aiming to create stronger, trust-based working relationships
  • Anyone who wants to understand the nature of trust

About the Author: Charles Feltman

Charles Feltman is a coach and consultant with more than 25 years of experience. Much of his work is focused on leadership development, and helping organizations to build and maintain trust.

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