Trust Works! audiobook cover - Four Keys to Building Lasting Relationships

Trust Works!

Four Keys to Building Lasting Relationships

Ken Blanchard, Cynthia Olmstead, Martha Lawrence

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Categories:
Management & LeadershipCommunication SkillsPersonal Development

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Trust Works!
The Trust Framework+
A: Able+
B: Believable+
C: Connected+
D: Dependable+
Implementation+

Quiz — Test Your Understanding

Question 1 of 6
What does the ABCD framework of trust-building stand for?
  • A. Authentic, Brave, Consistent, Driven
  • B. Accountable, Bold, Caring, Direct
  • C. Able, Believable, Connected, Dependable
  • D. Approachable, Balanced, Competent, Dedicated
Question 2 of 6
According to the 'Able' component of trust, how should you handle a situation where you lack expertise?
  • A. Delegate the task to someone else immediately to avoid making mistakes.
  • B. Fake confidence until you can learn the necessary skills on your own.
  • C. Focus solely on your strengths and avoid situations that expose your weaknesses.
  • D. Be upfront about what you don't know and actively work to bridge the knowledge gap.
Question 3 of 6
Which of the following behaviors is highlighted as a quick way to erode your 'Believability'?
  • A. Sharing a private conversation without someone's permission.
  • B. Admitting to a mistake in front of your colleagues.
  • C. Asking a peer for honest feedback on your performance.
  • D. Taking too long to respond to a non-urgent email.
Question 4 of 6
How does being vulnerable and sharing bits of your own life impact trust, according to the 'Connected' principle?
  • A. It makes you appear unprofessional and decreases your reliability.
  • B. It shifts the focus away from collective success to personal glory.
  • C. It shows authenticity, which helps trust and closeness grow.
  • D. It creates an environment of harsh criticism and judgment.
Question 5 of 6
Why is punctuality considered a critical element of being 'Dependable'?
  • A. It proves that you are hyper-organized in all aspects of your life.
  • B. It demonstrates that you respect others' time and are reliable.
  • C. It guarantees that you will never miss a project deadline.
  • D. It shows that you prioritize your own schedule over the needs of others.
Question 6 of 6
Across all the ABCD traits, what common action is recommended at the end of each section to help you improve your trustworthiness?
  • A. Read more books about organizational psychology.
  • B. Keep a private journal of your daily mistakes and successes.
  • C. Ask a trusted person for honest feedback on your behaviors.
  • D. Change your work environment to start with a clean slate.

Trust Works! — Full Chapter Overview

Trust Works! Summary & Overview

Trust Works! (2013) explores how trust shapes relationships and drives successful teams and organizations. It outlines the simple yet powerful ABCD – able, believable, connected, and dependable – trust model, which you can use to cultivate, maintain, and restore trust. 

Who Should Listen to Trust Works!?

  • Leaders and managers responsible for teams 
  • Individuals in charge of building positive company or group culture 
  • Anyone wanting to improve a specific relationship 

About the Author: Ken Blanchard, Cynthia Olmstead, Martha Lawrence

Ken Blanchard is a leadership expert known for shaping modern management practices. He’s the Chief Spiritual Officer of Blanchard, a consulting and training firm, and has written many best-selling books including The One Minute Manager.

Cynthia Olmstead is an organizational consultant recognized for her expertise in leadership development, trust-building, and improving workplace dynamics. Olmstead founded TrustWorks Group, Inc. and was the company’s president until 2010. 

Martha Lawrence is an executive book editor at Blanchard. As a former editor for Harcourt Publishers and Simon & Schuster, she worked on several best sellers such as The One Minute Manager and Feel the Fear and Do It Anyway. 

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