The Etiquette Edge

The Etiquette Edge (2016) turns basic courtesy into a stealth advantage for modern professionals, showing how you can handle tricky messages, tense talks, and casual offices with a mix of polish and relatability others can’t replicate. When intelligence and ambition are the norm, the way you communicate, navigate tricky situations, and build relationships is what makes people notice and remember your contributions – without you having to force it.

• Recent graduates adapting to workplace norms
• Mid-career professionals aiming for leadership roles
• Entrepreneurs building client trust through polished interactions

Beverly Langford, Ph.D., heads LMA Communication, a firm focused on strategic communication and workplace dynamics training. She teaches graduate business communication at Georgia State University, applying academic insights to real-world professional challenges.