Listen Now
Loading audio... Please wait for the audio to load before using controls.
0:0010:12
100%
Chapter Overview
Chapter 1: AudiobookHub Recommendation
Chapter 2: Excellent service means giving customers what they need before they ever even ask.
Chapter 3: Strive to deliver customers a revolutionary experience, and then let them rate it!
Chapter 4: Avoid giving customers and employees negative cues to ensure you always leave a great impression.
Chapter 5: Craft a customer service vision statement to inspire and motivate your team.
Chapter 6: Maintain excellent customer service consistency by giving employees clear guidelines and the dedicated time and space to unwind.
Description
The Customer Service Revolution (2015) reveals the real secrets of brilliant customer service. These blinks provide a practical guide for taking your customer service to the next level, helping to create an extraordinary experience for your customers and forge an enthusiastic vision-driven workforce.
Who Should Listen
- Managers who want to boost their team’s customer service
- Employees looking to improve their people skills
- Leaders curious about why customer service is so important