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Chapter Overview
Chapter 1: AudiobookHub Recommendation
Chapter 2: Legendary service means building relationships that drive your business success forward.
Chapter 3: I stands for ideal service—start by asking yourself how you can best meet customers’ needs today.
Chapter 4: C stands for a culture of service. Strive to build environment centered on customer needs.
Chapter 5: A stands for attentiveness. Identify who your customers are and truly attend to what they want most.
Chapter 6: R stands for responsiveness. Show customers just how much you care about their needs.
Chapter 7: E stands for empowerment! Enable your employees to deliver great service to customers.
Description
Legendary Service (2014) outlines the principles of great service and describes just how you can implement them in your company. As interacting with customers is a key element in almost any business, following this model is a surefire way to improve your company’s performance overall.
Who Should Listen
- Anyone who owns a business
- Anyone who is passionate about great service
- Service employees who want to change their working environment for the better