Listen Now
Loading audio... Please wait for the audio to load before using controls.
0:0011:27
100%
Chapter Overview
Chapter 1: AudiobookHub Recommendation
Chapter 2: The next generation of customers might mean the end for many firms.
Chapter 3: Data is valuable only when applied wisely—so never take it for granted!
Chapter 4: Win Generation D by designing your processes to fit and fully support them.
Chapter 5: The conventional approach to building IT systems is failing businesses.
Chapter 6: Teamwork between developers and businesspeople is what makes technology systems effective.
Description
Build for Change (2014) sheds light on the changing relationships between customers and businesses. By explaining the inner workings of customer loyalty and highlighting the importance of new technological developments, these blinks equip businesses with the tools they need to create a powerful and sustainable customer base.
Who Should Listen
- Anyone working in a company with direct customer contact
- Businesspeople or CEOs who work together with IT specialists
- Anyone interested in the symbiosis between digitization and customer services