
This audio summary explores the psychology and communication patterns behind apologizing—why it can feel natural for some people and nearly impossible for others. Through practical examples, including Harriet Lerner’s own experiences, it highlights what sincere responsibility sounds like and what common “apology traps” do instead.
It also shifts the focus to the receiving side: how to decide what kind of apology matters, when forgiveness is pressured or unrealistic, and how “letting go” can be a powerful alternative to either forgiving or forgetting. Throughout, the emphasis stays compassionate and realistic: relationships can heal, but not every harm can be neatly repaired—and that truth deserves tenderness.