If You're Curious About These Questions...
You should listen to this audiobook
- Have you ever wondered why staying polite and cheerful at work can be just as exhausting as manual labor?
- Did you know that the effort you put into managing your emotions for others could be alienating you from your own true feelings?
- What is the hidden psychological cost of a 'service with a smile' culture, and why does this burden fall more heavily on some than others?
Listen to The Managed Heart — Free Audiobook
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Key Takeaways from The Managed Heart
- Understand the concept of 'emotional labor' and discover how corporations engineer the conscious management of workers' feelings to drive profit.
- Learn why a disconnect between how you actually feel and how you think you should feel reveals your true underlying attitudes toward others.
- Recognize the invisible 'feeling rules' of society to understand why you sometimes feel guilty for experiencing genuine emotions that clash with social expectations.
- Discover how emotional displays function as a social currency whose exchange value fluctuates based on your position within a workplace or social hierarchy.
- Find out why women perform significantly more emotional labor than men, using the management of feelings as a strategic asset to navigate unequal power dynamics.
The Managed Heart — Full Chapter Overview
Chapter 1: Recommendation
Chapter 2: Emotional labor plays a central role in both our personal and professional lives, yet we seldom discuss it openly today.
Chapter 3: Our emotions expose our underlying attitudes toward others, which can conflict with the rules we were taught about feelings.
Chapter 4: Emotional displays are currency whose value shifts depending on your standing within a hierarchy.
Chapter 5: Women are compelled to perform more emotional labor than men due to unequal power dynamics.
Chapter 6: Women’s opinions are dismissed more often, and their jobs are likewise more emotionally taxing.
The Managed Heart Summary & Overview
The Managed Heart (1983) is the seminal sociological text that introduced the concept of emotional labor. These blinks reveal how we adjust our emotions to our advantage in social and professional contexts, and shed light on the risks and consequences of this form of self-management.
Who Should Listen to The Managed Heart?
- Readers working customer-facing jobs
- Students interested in gender issues in the workplace
- Working mothers frustrated with the expectations they face
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