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Chapter Overview
Chapter 1: AudiobookHub Recommendation
Chapter 2: Emotional labor plays a central role in both our personal and professional lives, yet we seldom discuss it openly today.
Chapter 3: Our emotions expose our underlying attitudes toward others, which can conflict with the rules we were taught about feelings.
Chapter 4: Emotional displays are currency whose value shifts depending on your standing within a hierarchy.
Chapter 5: Women are compelled to perform more emotional labor than men due to unequal power dynamics.
Chapter 6: Women’s opinions are dismissed more often, and their jobs are likewise more emotionally taxing.
Description
The Managed Heart (1983) is the seminal sociological text that introduced the concept of emotional labor. These blinks reveal how we adjust our emotions to our advantage in social and professional contexts, and shed light on the risks and consequences of this form of self-management.
Who Should Listen
- Readers working customer-facing jobs
- Students interested in gender issues in the workplace
- Working mothers frustrated with the expectations they face