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Chapter Overview
Chapter 1: Negotiation permeates life — and it demands more than mere logic and raw intellect alone does.
Chapter 2: Use active listening strategies in daily exchanges to develop strong trust.
Chapter 3: Emotions and empathy are tools you can wield to build trust.
Chapter 4: Simply say no!
Chapter 5: Don’t compromise, don’t cave in, and never, ever split the difference.
Chapter 6: Spot the black swan, and turn it to your advantage.
Description
Never Split the Difference (2016) is your guide to getting what you want. Drawing on FBI strategies, it offers hands-on advice for how to negotiate your way to success – whether it’s in the office, the home, or a hostage standoff.
Who Should Listen
- Leaders and managers
- Workers in the market for a job or a raise
- Anyone with a spouse, partner, or friend