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Chapter Overview
Chapter 1: AudiobookHub Recommendation
Chapter 2: So, what is a service?
Chapter 3: A good service is simple to find
Chapter 4: A good service has a clear aim
Chapter 5: A good service lets the user reach their goal
Chapter 6: A good service uses as few steps as possible
Chapter 7: A good service contains no dead ends
Description
Good Services (2019) defines what makes a service truly effective and provides essential principles for designing services that work well for users. It demystifies the difference between good and bad services, and analyzes the common elements that determine whether services succeed or fail to meet user needs. Suitable for both practitioners and non-practitioners, it serves as the definitive new resource for anyone interested in better service delivery.
Who Should Listen
- Business leaders
- UX designers
- Product managers