Fix It audiobook cover - Getting Accountability Right

Fix It

Getting Accountability Right

Roger Connors, Tom Smith

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Categories:
Management & LeadershipCorporate CultureCareer & SuccessProductivity

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Key Takeaways from Fix It

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Mind Map

Fix It
The Accountability Crisis+
Understanding Perspectives+
Mastering Feedback+
Acting on Feedback+
Inspiring Deep Investment+
Overcoming Obstacles+

Quiz — Test Your Understanding

Question 1 of 7
According to the authors, what are the four steps that make up 'above the line' behavior?
  • A. Plan It, Delegate It, Execute It, Review It
  • B. See It, Own It, Solve It, Do It
  • C. Acknowledge It, Report It, Analyze It, Fix It
  • D. Identify It, Assign It, Track It, Reward It
Question 2 of 7
Why do the authors recommend that leaders interact with employees 'side by side' rather than from across a desk?
  • A. It asserts dominance and establishes clear hierarchical boundaries.
  • B. It allows leaders to discreetly monitor employee productivity.
  • C. It speeds up the meeting process by minimizing small talk.
  • D. It breaks down formal barriers and fosters a sense of collaboration and trust.
Question 3 of 7
What technique is recommended for lowering defensiveness when asking for honest feedback from others?
  • A. Asking them to submit their concerns anonymously through a digital portal.
  • B. Requesting that they list at least three positive things before sharing a critique.
  • C. Using 'if you were me' questions to shift their perspective to problem-solving.
  • D. Defending your actions first so they understand the context of your mistakes.
Question 4 of 7
What is described as the most effective way for leaders to cultivate deep personal investment in their employees?
  • A. Offering competitive financial bonuses and fancy office perks.
  • B. Helping employees understand how and why their specific work matters to the broader outcome.
  • C. Implementing strict micromanagement to ensure all tasks are done correctly.
  • D. Threatening job security if specific performance metrics are not met.
Question 5 of 7
In the context of processing employee feedback, what did a major retail chain discover was the most critical factor for improving team performance?
  • A. The speed of the response, specifically acting within 48 hours.
  • B. Implementing exactly what the employee suggested without modifications.
  • C. Ensuring the feedback was approved by top executives before taking action.
  • D. Providing financial compensation for every implemented idea.
Question 6 of 7
How should managers handle situations where an employee's feedback or suggestion is NOT implemented?
  • A. Quietly archive the suggestion to avoid discouraging the employee.
  • B. Pass the suggestion to another department to see if they can use it instead.
  • C. Post the rejected idea on a public feedback wall to show transparency.
  • D. Have a brief 'closure conversation' explaining why it wasn't used and encouraging future input.
Question 7 of 7
How do successful problem-solvers view external constraints and obstacles?
  • A. As immovable barriers that require changing the project's ultimate goal.
  • B. As parameters to work within that make creativity and innovation necessary.
  • C. As proof that a strategic retreat is a permanent failure.
  • D. As external constraints completely beyond their control, leading to learned helplessness.

Fix It — Full Chapter Overview

Fix It Summary & Overview

Fix It (2016) highlights the importance of accountability in driving workplace performance and engagement. Through identifying common challenges that lead to underperformance, it offers practical strategies to cultivate responsibility at all levels within an organization. By encouraging employees to take ownership of their actions and results, the framework promotes a culture of accountability and improved outcomes.

Who Should Listen to Fix It?

  • Leaders looking to improve team performance
  • Managers struggling with employee engagement
  • Anyone ready to take ownership of their career in business

About the Author: Roger Connors, Tom Smith

Roger Connors and Tom Smith are the founders of Partners In Leadership, a global consulting firm focused on accountability and culture change. Together they have authored several bestsellers including The Oz Principle, How Did That Happen?, and Change the Culture, Change the Game.

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