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Chapter Overview
Chapter 1: AudiobookHub Recommendation
Chapter 2: A company's values should keep employees motivated, hard-working, engaged, and truly happy.
Chapter 3: Business blends the precision of science and art.
Chapter 4: Strong companies look ahead while also carefully honoring their past at all times.
Chapter 5: Use the language of success and adapt well to differing cultures.
Chapter 6: A strong business never quits and always strives to keep its employees truly happy.
Description
Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. By caring for their staff and providing them with the highest training, Disney ensures that their employees have the customer service skills necessary to create a truly magical environment. These blinks teach you how to implement Disney’s philosophy in your own business.
Who Should Listen
- Workers and managers who want to unearth the secret to perfect customer service
- Anyone seeking business inspiration from Walt Disney
- People curious about what makes Disney theme parks so great