The Post-Truth Business audiobook cover - How to Rebuild Brand Authenticity in a Distrusting World

The Post-Truth Business

How to Rebuild Brand Authenticity in a Distrusting World

Sean Pillot de Chenecey

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The Post-Truth Business
The Post-Truth Landscape+
The Advertising Crisis+
Authentic Connections+
Experiential Retail+
Conscious Capitalism+
Cultural Authenticity+

Quiz — Test Your Understanding

Question 1 of 6
How has the flow of consumer trust changed in the post-truth era compared to the past?
  • A. It flows vertically from established institutions down to consumers.
  • B. It flows horizontally almost exclusively sideways toward peers, friends, and family.
  • C. It flows primarily toward advertising agencies and away from media outlets.
  • D. It flows upward from individual consumers directly to political figures.
Question 2 of 6
What historical event prompted playwright Steve Tesich to coin the term 'post-truth'?
  • A. The rise of social media algorithms and the attention economy in the early 2000s.
  • B. The Watergate scandal and the subsequent resignation of President Richard Nixon.
  • C. The revelation that the US government illegally sold arms to Iran during the Reagan administration.
  • D. The 2016 US Presidential Election and the global proliferation of fake news.
Question 3 of 6
How did the sportswear brand Adidas establish an authentic connection with consumers in its marketing strategy?
  • A. By running high-budget television commercials featuring globally recognized celebrity athletes.
  • B. By purchasing prominent billboard space in major cultural hubs like Berlin and Paris.
  • C. By releasing a documentary film showing the ethical and transparent sourcing of their materials.
  • D. By using 'squads' of local influencers to spread messages on untrackable 'dark' media channels like WhatsApp.
Question 4 of 6
According to the text, how are brick-and-mortar stores successfully adapting to the dominance of online shopping?
  • A. By completely replacing human staff with automated, frictionless checkout systems.
  • B. By transforming their retail spaces into immersive 'lifestyle showrooms' focused on memorable experiences.
  • C. By drastically lowering their in-store prices to undercut major online retailers.
  • D. By heavily investing in traditional print and television advertising to drive foot traffic.
Question 5 of 6
What does the term 'purpose washing' refer to in the context of conscious capitalism?
  • A. When a brand completely removes its marketing budget in order to donate the funds to charity.
  • B. When consumers successfully boycott a brand because its actions do not align with their ethical values.
  • C. When a company superficially talks about ethical values to boost sales without making those values a core part of its business model.
  • D. When an advertising agency attempts to clean up a brand's public image immediately following a major corporate scandal.
Question 6 of 6
Why was Pepsi's 2017 commercial featuring Kendall Jenner considered a marketing disaster?
  • A. It failed to get noticed by its target demographic, breaking the first rule of advertising.
  • B. It clumsily and inauthentically appropriated serious protest culture in a transparent attempt to sell soda.
  • C. It relied too heavily on unscripted 'real people' rather than utilizing professional actors.
  • D. It utilized untrackable 'dark' media channels, which ended up alienating older consumers.

The Post-Truth Business — Full Chapter Overview

The Post-Truth Business Summary & Overview

The Post-Truth Business (2018) addresses a question that’s been keeping marketing and advertising agencies up at night for a while now: How do you persuade consumers to trust your brand in an increasingly distrustful world? Drawing on Sean Pillot de Chenecey’s first-hand knowledge of the industry known as “adland,” these blinks show how today’s most innovative companies are strengthening consumer engagement and making sure that their brand doesn’t end up with a credibility gap.

Who Should Listen to The Post-Truth Business?

  • Marketers, advertisers and brand managers
  • Leaders worried about their company’s image 
  • Business strategists interested in the latest trends

About the Author: Sean Pillot de Chenecey

Sean Pillot de Chenecey is a marketing expert with over 20 years of experience in the advertising industry. His previous clients include global giants Unilever, Swatch, Heineken, General Motors, AXA, Vodafone, Comptoir des Cotonnier and Visa. He is a public speaker and a regular contributor to specialist publications like Admap, Brand Strategy, Contagious, Dazed and Marketing.

 

© Sean Pillot de Chenecey, 2018. This Summary of The Post-Truth Business is published by arrangement with Kogan Page.

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