The Eight Essential People Skills for Project Management audiobook cover - Solving the Most Common People Problems for Team Leaders

The Eight Essential People Skills for Project Management

Solving the Most Common People Problems for Team Leaders

Zachary Wong

4.2 / 5(179 ratings)

If You're Curious About These Questions...

You should listen to this audiobook

Listen to The Eight Essential People Skills for Project Management — Free Audiobook

Loading player...

Key Takeaways from The Eight Essential People Skills for Project Management

Learning Tools

Reinforce what you learned from The Eight Essential People Skills for Project Management

Mind Map

The Eight Essential People Skills for Project Management
Organizational Structure & Dynamics+
Diagnosing Individual Performance+
Professional Boundaries+
Inclusiveness & Motivation+
Managing Attitudes+
Tackling Poor Performance+
Guiding Behavior & Values+
Managing Fear & Risk+
Managing Up (The Boss)+
Meeting Efficiency+

Quiz — Test Your Understanding

Question 1 of 11
How does the author describe the structural shift in modern businesses compared to traditional corporations?
  • A. From a pyramid to a wedge
  • B. From a hierarchy to a matrix
  • C. From a wedge to a flat line
  • D. From a top-down model to a circular model
Question 2 of 11
According to the wedge model, what should a project manager do when faced with a severe issue like workplace harassment?
  • A. Resolve it within the work team to maintain trust
  • B. 'Wedge' the problem up to management or a specialist like HR
  • C. Handle it directly with the individual contributors involved
  • D. Use the ERAM model to evaluate the harasser's motivation
Question 3 of 11
When diagnosing an individual employee's performance problem, the author recommends using the ERAM model. What does ERAM stand for?
  • A. Engagement, Respect, Attitude, Motivation
  • B. Empathy, Responsibility, Action, Measurement
  • C. Expectations, Resources, Ability, Motivation
  • D. Evaluation, Retention, Authority, Mentorship
Question 4 of 11
What is the key distinction the author makes regarding a manager's relationship with their team members?
  • A. Managers should be friends with their team to build trust
  • B. Managers should be friendly, but not act as friends
  • C. Managers must remain completely detached to maintain authority
  • D. Friendliness should be reserved only for top performers
Question 5 of 11
Why is keeping employees 'in the loop' considered one of the most important human factors in building successful teams?
  • A. It prevents workplace gossip from spreading
  • B. It fulfills a hardwired human need for a sense of purpose and acceptance
  • C. It ensures that management doesn't have to micromanage daily tasks
  • D. It allows the project manager to easily identify the 'artisan' personality types
Question 6 of 11
In the context of managing employee attitudes, what does it mean when an employee gets 'coned'?
  • A. They are reprimanded publicly for a minor mistake
  • B. They are forced to take on responsibilities outside their job description
  • C. They do something good but never receive the reward or recognition they feel they deserve
  • D. They are isolated from the rest of the team during a major project
Question 7 of 11
When using the Past-Present-Future Model to tackle poor performance, what is the manager's primary goal during the 'Present' stage?
  • A. To practice active listening and let the employee tell their story
  • B. To set concrete targets for the employee's future improvement
  • C. To provide a diagnosis and a reality check regarding rules and regulations
  • D. To punish the employee for past mistakes and ethical offenses
Question 8 of 11
What leadership failure led to Marty's team bankrupting the new branch office?
  • A. He failed to communicate the company's expansion goals clearly
  • B. He emphasized the ends (goals) but failed to manage the means (values and ethical behavior)
  • C. He used punishment too frequently, causing his team to hide their financial losses
  • D. He did not provide enough positive reinforcement to keep the team motivated
Question 9 of 11
The 'Black Box Effect' describes the fear generated by uncertainty in business. Which of the following is NOT one of the three uncertainties of risk-taking mentioned in the text?
  • A. Circumstance
  • B. Ability
  • C. Failure
  • D. Timing
Question 10 of 11
According to the text, what is the most effective way for a team leader to 'manage up' and improve their relationship with their boss?
  • A. By taking credit for the team's successes to prove their value
  • B. By making themselves more visible through proactive behavior and a can-do attitude
  • C. By minimizing communication to show they can work independently
  • D. By bypassing their direct supervisor and building relationships with upper management
Question 11 of 11
What is the purpose of the '80 percent rule' recommended in the actionable advice section?
  • A. To ensure 80 percent of the team agrees before making a decision
  • B. To focus attendees' minds or wrap up a meeting when 80 percent of the allotted time has passed
  • C. To delegate 80 percent of a project manager's tasks to individual contributors
  • D. To guarantee that 80 percent of all projects are completed ahead of schedule

The Eight Essential People Skills for Project Management — Full Chapter Overview

The Eight Essential People Skills for Project Management Summary & Overview

The Eight Essential People Skills for Project Management (2018) is a hands-on guide designed to help team leaders diagnose and solve people problems in today’s increasingly horizontal workplaces. The fruit of years of first-hand experience, Zachary Wong’s playbook for effective leadership is packed full of actionable advice on how to boost motivation, confront underperformers and push through fear of failure.

Who Should Listen to The Eight Essential People Skills for Project Management?

  • Entrepreneurs
  • Leaders and managers
  • Anyone fascinated by workplace psychology

About the Author: Zachary Wong

Zachary Wong is a management consultant and leadership coach who specializes in organizational and personal effectiveness. He has consulted with project teams, review boards and industry associations. Wong also teaches at the University of California, Berkeley Extension, and the University of California, Davis.

🎧
Listen in the AppOffline playback & background play
Get App