If You're Curious About These Questions...
You should listen to this audiobook
- Did you know that a culture of gratitude can actually be your company’s most powerful tool for boosting both employee health and bottom-line productivity?
- What’s the secret to using deep data and analytics to create a workplace where every employee feels a profound sense of belonging and community?
- Have you ever wondered how shifting from traditional management to a human-centric approach could unlock untapped levels of innovation within your team?
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Key Takeaways from Making Work Human
- Discover why the continuous rise of AI and automation actually makes human-only skills like creativity, innovation, and teamwork more valuable than ever.
- Find out how to attract and retain highly engaged employees in a volatile, uncertain, complex, and ambiguous (VUCA) market by meeting their core psychological needs.
- Learn how to transform rigid bureaucracies into 'humanocracies' that prioritize the employee experience and can double your company's return on sales.
- Understand the six essential features of a human-centric workplace, from inspiring trust and ensuring recognition to maintaining an appropriate work-life balance.
- Master the practice of workplace gratitude to boost overall productivity, publicly highlight positive behaviors, and reinforce both shared purpose and individual meaning.
Learning Tools
Reinforce what you learned from Making Work Human
Mind Map
Making Work Human
Core Philosophy+
Employee Experience+
Culture of Gratitude+
Recognition & Rewards+
Performance Reviews+
Diversity & Inclusion+
Quiz — Test Your Understanding
Question 1 of 7
What does the military acronym VUCA stand for in the context of today's business market?
Question 2 of 7
According to business experts like Gary Hamel, what structural shift must companies make to boost employee satisfaction and innovation?
Question 3 of 7
What are the three pillars of gratitude that form the foundation of Workhuman's company culture?
Question 4 of 7
Why do the authors argue that frequent micro-bonuses are more effective than large annual bonuses?
Question 5 of 7
In a human workplace, what is the recommended 'golden ratio' of positive to negative feedback during performance reviews?
Question 6 of 7
How should managers in a human workplace view their leadership role during performance assessments?
Question 7 of 7
What lesson about unconscious bias in the workplace is illustrated by the anecdote about symphonic orchestras?
Making Work Human — Full Chapter Overview
- 1Recommendation
- 21 — The future of work is centered on humans.
- 32 — A strong employee experience is essential for business success.
- 43 — Gratitude is the foundation of a human workplace.
- 54 — Social recognition tools create opportunities for gratitude.
- 65 — The best reward systems are social, frequent, and flexible.
- 76 — Performance reviews should encourage growth through positive feedback.
- 87 — Diversity and inclusion are essential qualities of a human workplace.
- 98 — Final summary
Making Work Human Summary & Overview
Making Work Human (2020) is a roadmap for building the workplace of the future based on positive human values such as community, connection, and belonging. Drawing on a vast amount of data and using deep analytics, the pioneers of social recognition company Workhuman explain how a work culture of gratitude makes people happier and healthier while boosting productivity and performance.
Who Should Listen to Making Work Human?
- HR professionals interested in new management approaches
- Business owners looking to boost productivity and innovation in their companies
- Those curious about the future of work
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