What will I learn about: why encouraging employees to bring their authentic selves to work boosts both staff retention and customer satisfaction?

Discover why encouraging employees to bring their authentic selves to work boosts both staff retention and customer satisfaction.

What will I learn about: use authentic storytelling to clearly communicate your brand's core values to new hires and showcase your company's human side?

Learn how to use authentic storytelling to clearly communicate your brand's core values to new hires and showcase your company's human side.

What will I learn about: how using technology to automate repetitive tasks actually frees your employees to have more meaningful, tailored interactions with customers?

Understand how using technology to automate repetitive tasks actually frees your employees to have more meaningful, tailored interactions with customers.

What will I learn about: how to design purpose-driven meetings that eliminate wasted time by directly aligning with your organization's core values?

Find out how to design purpose-driven meetings that eliminate wasted time by directly aligning with your organization's core values.

What will I learn about: the art of inclusive meetings by rethinking your physical workspace, such as using round tables, to prevent a few individuals from dominating the conversation?

Master the art of inclusive meetings by rethinking your physical workspace, such as using round tables, to prevent a few individuals from dominating the conversation.

Bring Your Human to Work

10 Surefire Ways to Design a Workplace That Is Good for People, Great for Business, and Just Might Change the World

Erica Keswin

★ 4.2 / 5(82 ratings)

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Categories:

Career & Success

If You're Curious About These Questions...

You should listen to this audiobook

💡Did you know that putting human connection at the heart of your business can actually be your greatest competitive advantage?
💡Have you ever wondered why certain small, daily rituals can significantly improve your team's performance and job satisfaction?
💡What if you could create a workplace where productivity and deep personal connection aren't just compatible, but actually drive each other?

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Key Takeaways from Bring Your Human to Work

✓Discover why encouraging employees to bring their authentic selves to work boosts both staff retention and customer satisfaction.
✓Learn how to use authentic storytelling to clearly communicate your brand's core values to new hires and showcase your company's human side.
✓Understand how using technology to automate repetitive tasks actually frees your employees to have more meaningful, tailored interactions with customers.
✓Find out how to design purpose-driven meetings that eliminate wasted time by directly aligning with your organization's core values.
✓Master the art of inclusive meetings by rethinking your physical workspace, such as using round tables, to prevent a few individuals from dominating the conversation.

Learning Tools

Reinforce what you learned from Bring Your Human to Work

Mind Map

Bring Your Human to Work

Authenticity & Identity+

Technology & Human Touch+

Purposeful Meetings+

Holistic Employee Wellness+

Community & Giving Back+

Rest & Disconnection+

Gratitude & Office Relationships+

Quiz — Test Your Understanding

Question 1 of 8

What is a primary benefit of encouraging employees to bring their authentic selves to work, according to Harvard Business School research?

A. It reduces the need for expensive corporate training programs.
B. It leads to higher employee retention and more satisfied customers.
C. It eliminates workplace conflicts and promotes a uniform corporate identity.
D. It allows companies to pay slightly lower salaries due to higher job satisfaction.

Question 2 of 8

How does the book suggest companies should best utilize modern technology to improve customer service?

A. By replacing all human-facing roles with self-service kiosks to maximize efficiency.
B. By making technology highly visible so customers know the company is modern and cutting-edge.
C. By using it to automate repetitive tasks so employees have more time for meaningful human interactions.
D. By limiting technology strictly to back-office operations to ensure customers only interact with humans.

Question 3 of 8

Which of the following is a recommended strategy for making team meetings more productive and inclusive?

A. Replacing traditional rectangular boardroom tables with round tables.
B. Implementing a strict time limit for each speaker to ensure maximum efficiency.
C. Allowing extroverts to drive the conversation to maintain high energy in the room.
D. Keeping financial health and performance metrics strictly confidential among leadership.

Question 4 of 8

What unique approach did the health-care consulting firm Vynamic take to support the mental and social well-being of its employees?

A. They mandated weekly mental health therapy sessions for all consultants.
B. They provided unlimited paid time off for all staff members.
C. They required all employees to use treadmill desks during their meetings.
D. They allowed employees to choose their own consulting projects.

Question 5 of 8

Why did Brian Berger, founder of Mack Weldon, wait five years before launching a philanthropy initiative?

A. He was waiting for the company to become profitable enough to afford a large charitable donation.
B. He wanted to wait until an initiative came along that authentically aligned with his company's core values.
C. He needed time to survey his millennial customers about their preferred environmental charities.
D. He was legally restricted from starting a recycling program until his fifth year in business.

Question 6 of 8

According to the text, what is a surprising professional benefit of taking vacations and stepping back from everyday work routines?

A. Employees who take vacations are 6 percent more likely to get a promotion.
B. Employees who unplug are usually given less demanding administrative tasks upon return.
C. It allows employees to secretly work on side hustles without management knowing.
D. It decreases the expectation that employees must answer emails after hours.

Question 7 of 8

How does the fitness company SoulCycle encourage its employees to show appreciation for one another?

A. By hosting a daily gratitude meeting where staff share what they are thankful for.
B. By giving out monetary bonuses to employees who exhibit the company's core values.
C. By allowing employees to give each other small pins that represent the company's core values.
D. By offering free coffee and baked goods to employees who go above and beyond.

Question 8 of 8

What actionable advice does the author give regarding office seating plans to foster deeper human connections?

A. Seat employees directly next to the managers they report to in order to increase accountability.
B. Implement a hot-desking policy where no one is allowed to have a permanent seat.
C. Place teams physically next to other teams or individuals you want them to collaborate with.
D. Separate close friends in the office to minimize social distractions and increase productivity.