Influencer audiobook cover - The New Science of Leading Change

Influencer

The New Science of Leading Change

Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan and Al Switzler

3.9 / 5(164 ratings)

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Key Takeaways from Influencer

Learning Tools

Reinforce what you learned from Influencer

Mind Map

Influencer
Pinpoint Goals & Behaviors
Set Concrete Goals
Focus on Vital Behaviors
Personal Motivation & Persuasion
Motivational Interviewing
Direct Experience
Storytelling
Social Environment & Teamwork
Leverage Shared Goals
Share Problems Openly
Strategic Use of Rewards
Boost Intrinsic Motivation
Beware Overjustification
Not a Motivation Substitute
Environmental & Spatial Influence
Alter Space Subtly
Manage Distance
Maintain Order
Power of Objects & Packaging
Leverage Aesthetics
Trigger Reciprocity
Use Packaging Cues
Make Quantities Visible
Eliminate Undesired Behavior

Quiz — Test Your Understanding

Question 1 of 8
What is a crucial first step for an influencer when trying to effect positive change, according to the text?

Influencer — Full Chapter Overview

Influencer Summary & Overview

Influencer (2007) distills the essence of how influence works. In addition to providing examples of real people who are highly adept at affecting change, the authors present information rooted in psychology research and give you the tools you need to increase your influence over others.

Who Should Listen to Influencer?

  • People working in customer service
  • Anyone working in public or social policy
  • Psychology and sociology students

About the Author: Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan and Al Switzler

The authors are a group of leadership and business experts. They also authored the New York Times best seller Crucial Conversations.

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