Humble Inquiry audiobook cover - The Gentle Art of Asking Instead of Telling

Humble Inquiry

The Gentle Art of Asking Instead of Telling

Edgar H. Schein

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Humble Inquiry
Core Philosophy+
Types of Inquiry+
Barriers to Overcome+
Cultivating the Mindset+

Quiz — Test Your Understanding

Question 1 of 7
According to the text, what is the primary reason many business leaders fail to emulate the successful teamwork found in sports?
  • A. They fail to hire enough naturally talented individuals.
  • B. Communication barriers prevent employees from freely sharing issues and criticism.
  • C. They do not offer enough financial incentives for team victories.
  • D. Managers spend too much time asking questions instead of giving clear directions.
Question 2 of 7
How did the author successfully resolve the issue of the high departmental phone bill using humble inquiry?
  • A. He called the guilty professors individually to reprimand them.
  • B. He gathered the professors to publicly go through the call list together.
  • C. He sent the list to each professor, explained the problem, and asked them how to fix it.
  • D. He implemented a new strict policy that banned all personal phone calls.
Question 3 of 7
Which type of inquiry should you use if you want to steer a conversation by introducing your own ideas in the form of a question?
  • A. Diagnostic inquiry
  • B. Confrontational inquiry
  • C. Process-oriented inquiry
  • D. Do-and-tell inquiry
Question 4 of 7
If you notice your conversation partner seems uncomfortable and you ask, 'Am I being too personal?', which type of inquiry are you practicing?
  • A. Diagnostic inquiry
  • B. Confrontational inquiry
  • C. Process-oriented inquiry
  • D. Task-accomplishment inquiry
Question 5 of 7
In today’s 'task accomplishment culture,' how is a manager asking questions often viewed?
  • A. As a vital tool for employee engagement.
  • B. As a sign of weakness and incompetence.
  • C. As a method for climbing the corporate ladder.
  • D. As an essential part of the 'do-and-tell' philosophy.
Question 6 of 7
How does perceived social status typically affect our use of humble inquiry?
  • A. We are more likely to make humble inquiries to people we believe have a higher status than us.
  • B. We use humble inquiry equally regardless of the other person's social standing.
  • C. We are more likely to make humble inquiries to subordinates to make them feel comfortable.
  • D. Higher social status completely prevents us from asking diagnostic questions.
Question 7 of 7
What lesson is illustrated by the story of the student who yelled at his six-year-old daughter for interrupting his studying?
  • A. Children should be taught to respect the strict boundaries of a working environment.
  • B. Opening up about your hobbies can prevent workplace misunderstandings.
  • C. We should adopt an objective stance and ask what is going on before rushing to judgment.
  • D. Confrontational inquiry is ineffective when dealing with family members.

Humble Inquiry — Full Chapter Overview

Humble Inquiry Summary & Overview

Humble Inquiry (2013) sets out the basic principles of the art of asking the right questions in the right way. It examines how your approach to inquiry affects your relationships at the office, your ability to get quality work completed and, ultimately, your success as a leader.

Who Should Listen to Humble Inquiry?

  • Anyone who wants to improve how they communicate at work
  • Anyone who wants to be a great leader
  • Anyone who wants to learn how to ask the right questions

About the Author: Edgar H. Schein

Edgar H. Schein is the Society of Sloan Fellows Professor of Management Emeritus at the Massachusetts Institute of Technology and has received many awards and honors throughout his career. He has also penned a number of books, including Organizational Culture and Leadership and The Corporate Culture Survival Guide.

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