Connect audiobook cover - Building Exceptional Relationships with Family, Friends and Colleagues

Connect

Building Exceptional Relationships with Family, Friends and Colleagues

David Bradford and Carole Robin

4.5 / 5(650 ratings)

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Key Takeaways from Connect

Learning Tools

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Mind Map

Connect
Foundation of Exceptional Relationships
Require a growth mindset and hard work
Move beyond superficial contact to full authentic connection
Let go of the need to always know best
Embrace mistakes as vital learning opportunities
Hallmark 1: Authenticity & Disclosure
Both people can fully and genuinely be themselves
The 15 Percent Rule
Share both facts (what is) and feelings (importance)
Use 'I feel' to express emotions, not accusations
Hallmarks 2 & 3: Vulnerability & Trust
Willingness to be vulnerable without knowing the reaction
Vulnerability arises from strength, not weakness
Trusting that self-disclosures won't be used against you
Silence causes others to fabricate false narratives about us
Foster trust by listening actively and suspending judgment
Avoid offering unsolicited advice or pity
Hallmark 4: Honesty & Feedback
Ability to be completely honest with each other
Behaviorally Specific Feedback
Formula for Change
Emotional Mastery
Numbing negative emotions also numbs joy and gratitude
Address minor 'pinches' before they become explosive 'crunches'
Use somatic physical responses as clues to true feelings
Recognize anger as a secondary emotion hiding vulnerability
Hallmark 5: Productive Conflict
Conflict repairs make relationships stronger, like Kintsugi pottery
Four Stages of Resolution
Hallmark 6: Commitment to Growth
Mutual commitment to each other's ongoing development
Accept that progress is two steps forward, one back
Empathy means understanding feelings, not necessarily agreeing
Challenging someone is a compelling sign of tough love
Face the fear of conflict to avoid permanent deadlock

Quiz — Test Your Understanding

Question 1 of 9
According to the authors, how should one view the development of an exceptional relationship?

Connect — Full Chapter Overview

Connect Summary & Overview

Connect (2021) lays the groundwork for exceptional relationships. Drawing on social science research and the authors’ personal experience, it shares core behaviors and actionable advice to cultivate meaningful connections – leading to personal fulfillment and professional success.

Who Should Listen to Connect?

  • People who want to communicate better with friends, family, or romantic partners
  • Professionals looking to improve their soft skills to level up in their careers
  • Those seeking advice on how to become their best selves

About the Author: David Bradford and Carole Robin

David Bradford received his PhD in social psychology from the University of Michigan. He’s the Eugene O’Kelly II Senior Lecturer in Leadership, Emeritus at the Stanford Graduate School of Business, where he developed the course Interpersonal Dynamics. “Touchy-Feely,” as it’s referred to by students, has been the most popular elective at the GSB for over 45 years and was featured in the New York Times, the Wall Street Journal, and on the Today show.

Carole Robin received her PhD in human and organization systems from Fielding University. At Stanford, where she was the Dorothy J. King Lecturer in Leadership, she expanded the Interpersonal Dynamics course and co-taught it with Bradford for nearly 20 years. She is the cofounder of Leaders in Tech, which brings the principles of Interpersonal Dynamics to Silicon Valley executives.

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