Branding Between the Ears audiobook cover - Using Cognitive Science to Build Lasting Customer Connections

Branding Between the Ears

Using Cognitive Science to Build Lasting Customer Connections

Sandeep Dayal

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Branding Between the Ears
The Brain & Decision Making+
The Emotion Trap+
Outdated Marketing Myths+
Building Brand Vibes+
Leveraging Cognitive Preferences+
Marketing Unfamiliar Products+

Quiz — Test Your Understanding

Question 1 of 6
Why did the highly emotional Enbrel arthritis ad fail to generate sales, despite viewers remembering the commercial?
  • A. Viewers felt manipulated by the emotional appeal and subconsciously boycotted the product.
  • B. Emotional experiences cause people to remember the central event but forget peripheral details like the brand name.
  • C. The ad focused too heavily on the rational benefits of the drug rather than the emotional impact.
  • D. Viewers associated the sadness of the commercial with the brand, creating a negative bias.
Question 2 of 6
According to Daniel Kahneman's framework, what triggers a consumer to switch from subconscious System 1 thinking to conscious System 2 thinking?
  • A. Seeing a familiar product that evokes strong, positive childhood memories.
  • B. Being exposed to a compelling story rather than a list of product features.
  • C. Encountering something perceived as unconventional or risky, such as a high price tag.
  • D. Feeling a sense of ownership over a product through the IKEA effect.
Question 3 of 6
Why does the author argue against the marketing technique known as 'brand listing'?
  • A. Competitors can easily copy a simple list of product benefits.
  • B. Consumers are naturally skeptical of lists and assume the brand is hiding flaws.
  • C. Listing benefits triggers System 2 thinking, which usually leads to the customer walking away.
  • D. The human brain is poor at remembering lists, but highly effective at remembering stories.
Question 4 of 6
In the Humira ad example, how did the brand successfully create 'brand vibes' with its target audience?
  • A. By using a subtle image that demonstrated a deep empathy for the daily struggles of living with arthritis.
  • B. By listing the top three ways the medication would improve the patient's mobility.
  • C. By offering a 'buy one, get one free' promotion to alleviate the financial burden of chronic illness.
  • D. By making the commercial humorous to distract viewers from the pain of their condition.
Question 5 of 6
How can marketers leverage the 'IKEA effect' to make consumers perceive their brand as more honest and appealing?
  • A. By ensuring the product is significantly cheaper than the next-best competitor.
  • B. By emphasizing the consumer's contribution to the product, such as through user research or feedback.
  • C. By presenting the brand's value proposition as a logical 'no-brainer' decision.
  • D. By showing that the brand's founders share physical characteristics with their target demographic.
Question 6 of 6
When marketing a completely new and unfamiliar product, why is a 'buy one, get one free' offer more effective than a '50 percent off' discount?
  • A. The human brain responds in a fundamentally different, more positive way to the concept of 'free' than to something being merely cheap.
  • B. '50 percent off' triggers System 1 thinking, which causes consumers to rely on negative past biases.
  • C. Consumers mathematically calculate that 'buy one, get one free' yields a higher volume of product over time.
  • D. Discounts imply that a product is of lower quality, whereas giving something away for free implies high value.

Branding Between the Ears — Full Chapter Overview

Branding Between the Ears Summary & Overview

Branding Between the Ears (2021) explores how marketers can apply the latest scientific insights to their branding strategy. It explores how the human brain responds to advertising, and how consumers really make the decision to buy or not to buy.

Who Should Listen to Branding Between the Ears?

  • Marketers and salespeople
  • Budding entrepreneurs keen to get their venture off the ground
  • Psychology buffs looking for fresh insights

About the Author: Sandeep Dayal

Sandeep Dayal is the managing director of Cerenti, a marketing and business strategy consulting firm. Dayal has 25 years of experience in marketing and branding strategy and has previously worked for McKinsey and Booz Allen Hamilton.

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