Ask  audiobook cover - The Counterintuitive Online Formula to Discover Exactly What Your Customers Want to Buy...Create a Mass of Raving Fans...and Take Any Business to the Next Level

Ask

The Counterintuitive Online Formula to Discover Exactly What Your Customers Want to Buy...Create a Mass of Raving Fans...and Take Any Business to the Next Level

Ryan Levesque

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Key Takeaways from Ask

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Mind Map

Ask
The Core Problem+
Step 1: Deep Dive Survey+
Step 2: Landing Page+
Step 3: Micro-Commitment Survey+
Step 4: Post-Survey Pitch+
Step 5: Profit Maximization+
Step 6: Email Follow-Up Loop+
Core Philosophy+

Quiz — Test Your Understanding

Question 1 of 8
According to the text, why do traditional surveys and direct approaches to asking customers what they want usually fail?
  • A. Customers are actively trying to hide their true preferences from marketers to avoid being sold to.
  • B. People are generally only good at expressing what they do not want or what they already have.
  • C. Surveys are too expensive and technically complex for most businesses to implement effectively.
  • D. Marketers usually ask too many open-ended questions that confuse the prospect and cause survey fatigue.
Question 2 of 8
What is the primary purpose of the 'Deep Dive Survey' in the Ask Formula?
  • A. To immediately offer a highly discounted product to your most loyal customers.
  • B. To collect payment information upfront for a one-click upsell sequence.
  • C. To discover the biggest challenges your prospects face and group them into similar 'buckets.'
  • D. To segment your audience strictly based on demographic data like age, gender, and location.
Question 3 of 8
How should the Micro-Commitment Bucket Survey be structured to maximize prospect participation?
  • A. It should start with small, non-threatening multiple-choice questions before asking for personal information.
  • B. It should immediately ask for the prospect's email address to ensure they are captured in the system before they leave.
  • C. It should consist entirely of open-ended questions to gather the most detailed, qualitative data possible.
  • D. It should use highly technical industry language to establish the company's authority and expertise.
Question 4 of 8
When segmenting prospects in the Micro-Commitment Bucket Survey, what criteria does the author recommend focusing on?
  • A. Traditional demographic data such as age, marital status, and location.
  • B. The specific challenges or problems the prospects are currently trying to solve.
  • C. The amount of disposable income the prospect earns annually.
  • D. The type of device or browser the prospect is using to access the survey.
Question 5 of 8
When making the sales pitch on the Post-Survey page, what structural formula should the accompanying video follow?
  • A. Feature, Advantage, Benefit
  • B. Attention, Interest, Desire, Action
  • C. Problem, Agitate, Solution
  • D. Educate, Entertain, Execute
Question 6 of 8
What is one of the recommended strategies for a Profit Maximization Upsell immediately after a customer makes an initial purchase?
  • A. Offering a completely unrelated product to test the diversity of their buying interests.
  • B. Asking them to complete a second Deep Dive Survey in exchange for a future discount.
  • C. Offering a solution to a new 'good' problem they will likely face after getting results from the first product.
  • D. Refunding their initial purchase entirely if they agree to buy an expensive annual subscription.
Question 7 of 8
How does the Ask Formula recommend following up with the 90% of prospects who do not buy the initial offer?
  • A. By continuously offering steeper discounts until the product is nearly free.
  • B. By tweaking the offer, such as lowering the threshold of commitment with a low-cost trial period.
  • C. By deleting their contact information to maintain a high conversion rate metric for your email list.
  • D. By calling them directly to ask why they abandoned the checkout page.
Question 8 of 8
What specific technique is suggested to entice buyers to open your follow-up emails?
  • A. Using ALL CAPS for the entire subject line to stand out in a crowded inbox.
  • B. Putting an incomplete thought or sentence in the subject line to tickle their curiosity.
  • C. Including the exact price and discount percentage of the upsell in the subject line.
  • D. Using their full name and home address in the subject line to prove you know who they are.

Ask — Full Chapter Overview

Ask Summary & Overview

Ask (2015) is based on a simple idea – that learning what your customer wants is as simple as asking. The trick is asking in the right way. Full of immediately actionable insights into customer behavior, Ask gives you all the tools you need to uncover what your customers really want and give it to them.

Who Should Listen to Ask ?

  • Entrepreneurs, start-ups and online businesses
  • Business owners struggling to convert online traffic into customers

About the Author: Ryan Levesque

Known as the “conversion genius,” Ryan Levesque has led a successful career in business and has helped businesses in 23 different industries to increase their conversion and drive revenues. This is his first book.

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