Writing That Works audiobook cover - How To Communicate Effectively In Business

Writing That Works

How To Communicate Effectively In Business

Kenneth Roman and Joel Raphaelson

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Writing That Works
Foundations of Effective Writing+
Emails and Letters+
Presentations and Speeches+
Plans and Reports+
Persuasion and Funding+
Direct Mail Marketing+
Resumes and Cover Letters+
Editing and Formatting+
Gender-Neutral Language+

Quiz — Test Your Understanding

Question 1 of 10
How should you handle jargon and technical language in business writing?
  • A. Use it frequently to establish authority and demonstrate your expertise.
  • B. Avoid it entirely unless the reader and writer share a common technical language.
  • C. Include it only in footnotes so the main text remains simple.
  • D. Replace it with long, descriptive sentences to ensure everyone understands.
Question 2 of 10
What is the recommended etiquette for assigning action items in an email?
  • A. CC all relevant team members so everyone is aware of the task.
  • B. Put the action item in the subject line and leave the body blank.
  • C. List only one recipient to avoid blurring who is responsible.
  • D. Bold the names of everyone who needs to contribute to the task.
Question 3 of 10
According to the text, what is the most effective way to label graphs and charts in a presentation?
  • A. Use simple categorical labels like 'Pricing Trends.'
  • B. Leave them unlabeled and explain them verbally to keep the slide clean.
  • C. Place all charts at the very end of the presentation in a dedicated data section.
  • D. Use a headline that fosters understanding, such as 'Price competition is increasing.'
Question 4 of 10
How should a persuasive business plan be structured to compel action?
  • A. As a pyramid-like argument that builds successively toward a recommendation.
  • B. As a chronological narrative of how the problem was discovered.
  • C. As a list of pros and cons followed by an open-ended question.
  • D. As an inverted pyramid starting with raw data and ending with a vague goal.
Question 5 of 10
When writing a proposal to ask for funding, what must you include in the first two paragraphs?
  • A. A compelling story about a person whose life will be changed by the money.
  • B. A detailed history of your organization's past successes.
  • C. Exactly how much money you are asking for and how it will be spent.
  • D. An itemized list of your team's qualifications and degrees.
Question 6 of 10
Which section of a direct-mail marketing letter is often the most read and should be used to hook the reader?
  • A. The opening salutation.
  • B. The bulleted list of benefits.
  • C. The company letterhead.
  • D. The P.S. (postscript) section.
Question 7 of 10
What is the best way to conclude a cover letter for a job application?
  • A. With a flattering compliment about the company's recent achievements.
  • B. By stating your next step, providing times you are free to speak, and noting when you will follow up.
  • C. By writing 'Looking forward to hearing from you' to remain polite and passive.
  • D. With a detailed explanation of why your current job is no longer a good fit.
Question 8 of 10
When formatting your final draft for an inviting reading experience, how does the book recommend adding emphasis to text?
  • A. By using underlining and colored text.
  • B. By capitalizing entire sentences.
  • C. By using italics rather than underlining.
  • D. By putting the emphasized text in a larger font size.
Question 9 of 10
What is the author's primary recommended solution for avoiding problematic gendered pronouns like a default 'he'?
  • A. Always use 'he or she' in every instance to be perfectly accurate.
  • B. Change the subject from singular to plural so you can use 'they'.
  • C. Invent new, gender-neutral pronouns for your corporate communications.
  • D. Use the singular 'they' even though it is grammatically incorrect.
Question 10 of 10
Why is it important to use specific claims (like 'student enrollment tripled to 210') rather than generalizations?
  • A. It increases the word count, making the document look more professional.
  • B. It forces the reader to look up the data, increasing their engagement.
  • C. It allows the writer to use passive voice more effectively.
  • D. It eliminates uncertainty, decreases exaggeration, and maintains reader trust.

Writing That Works — Full Chapter Overview

Writing That Works Summary & Overview

Writing That Works (1981) is the definitive guide to business writing. These blinks are full of advice on how to write clear, compelling and succinct business communications, covering everything from quarterly reports to presentations, emails and even resumes.

Who Should Listen to Writing That Works?

  • Marketers and advertisers at all levels
  • Students of business, marketing and advertising
  • Entrepreneurs looking for tips on effective business writing

About the Author: Kenneth Roman and Joel Raphaelson

Kenneth Roman and Joel Raphaelson are former executives of the advertising and PR agency Ogilvy & Mather. Roman served as the company’s CEO, while Raphaelson was Executive Creative Director.

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