The Age of Surveillance Capitalism audiobook cover - The Fight for a Human Future at the New Frontier of Power
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The Age of Surveillance Capitalism

The Fight for a Human Future at the New Frontier of Power

Shoshana Zuboff

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The Age of Surveillance Capitalism
Core Concept & Mechanics+
Historical Origins+
Normalization Tactics+
Granular Tracking+
Behavior Modification+
Societal Impact & Resistance+

Quiz — Test Your Understanding

Question 1 of 9
What is the primary business model of surveillance capitalism according to the text?
  • A. Selling hardware devices to consumers at a premium price.
  • B. Turning all aspects of the human experience into data to be analyzed and sold.
  • C. Charging users monthly subscription fees for ad-free social media access.
  • D. Providing government agencies with direct control over internet infrastructure.
Question 2 of 9
According to the text, what was the 'double movement' that was systematically dismantled in the 1970s and 1980s?
  • A. A system of laws and policies designed to protect society from the destructive tendencies of capitalism.
  • B. A corporate strategy to simultaneously collect user data and sell advertising space.
  • C. A technological shift from desktop computing to mobile device usage.
  • D. A bipartisan political effort to increase funding for national intelligence agencies.
Question 3 of 9
What major event derailed the Federal Trade Commission's (FTC) year 2000 plans to establish strict online privacy legislation?
  • A. The dot-com bubble burst.
  • B. The invention of the smartphone.
  • C. The September 11 terrorist attacks.
  • D. The founding of Facebook.
Question 4 of 9
How do companies like Google and Facebook often benefit from the public's reaction to invasive technologies, such as Google Street View or Google Glass?
  • A. Initial public outrage eventually fades into a sense of begrudging acceptance, making the practices seem inevitable.
  • B. Public protests generate free marketing, which directly increases hardware sales.
  • C. The backlash forces governments to subsidize the companies' research and development costs.
  • D. Outrage leads to strict government regulations that eliminate smaller tech competitors.
Question 5 of 9
What is the primary goal of the emerging field of 'affective computing' or emotional analytics used by surveillance capitalists?
  • A. To diagnose clinical depression and anxiety in social media users.
  • B. To detect users' emotional states in real-time to better target them with advertisements and increase revenue.
  • C. To create virtual assistants that can offer therapeutic counseling to users.
  • D. To automatically filter out hate speech and negative content from social media feeds.
Question 6 of 9
Which historical figure's theories on behaviorism—which argue that free will is an illusion—heavily influence the experimental practices of modern surveillance capitalists?
  • A. Sigmund Freud
  • B. Karl Polanyi
  • C. B. F. Skinner
  • D. Emil Durkheim
Question 7 of 9
According to the text, how did the game Pokémon Go serve the interests of surveillance capitalism?
  • A. It charged users a high upfront fee to access premium augmented reality features.
  • B. It acted as a behavioral experiment to see if users could be digitally manipulated into visiting specific commercial locations.
  • C. It trained users to become better coders and software developers for Google's parent company.
  • D. It securely encrypted users' location data to protect them from third-party advertisers.
Question 8 of 9
What behaviorist tactic did former Facebook president Sean Parker admit the platform uses to keep people glued to their news feeds?
  • A. Variable reinforcement to keep users chasing hits of dopamine.
  • B. Subliminal messaging embedded in auto-playing video advertisements.
  • C. Mandatory daily login streaks required to maintain account access.
  • D. Financial rewards for users who spend more than four hours a day on the site.
Question 9 of 9
What did the 'Aware Home' project developed by Georgia Tech in 2000 demonstrate?
  • A. That smart homes are impossible to build without continuous third-party surveillance.
  • B. That ubiquitous computing and smart homes can be designed with user privacy and data control in mind.
  • C. That users are entirely willing to trade their privacy for the convenience of automated appliances.
  • D. That government intelligence agencies must have backdoor access to all smart home devices.

The Age of Surveillance Capitalism — Full Chapter Overview

The Age of Surveillance Capitalism Summary & Overview

The Age of Surveillance Capitalism (2019) provides a revealing look at just how committed companies like Google and Facebook are to tracking every one of your actions and selling that data to advertisers. Over the past few years, this business practice has become one of the most prominent worldwide, and the harmful effects it has on personal liberty and democracy are becoming more apparent.

Listed on The Guardian’s Best 100 Books of the 21st Century

Who Should Listen to The Age of Surveillance Capitalism?

  • Users of Google or Facebook
  • People who value privacy and free will
  • Anyone curious about how much personal data is being collected

About the Author: Shoshana Zuboff

Shoshana Zuboff has a PhD in social psychology from Harvard University, as well as BA in philosophy from the University of Chicago. She is currently the Charles Edward Wilson Professor emerita at Harvard Business School. Her previous books include In the Age of the Smart Machine.

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