Startupland audiobook cover - How Three Guys Risked Everything to Turn an Idea into a Global Business

Startupland

How Three Guys Risked Everything to Turn an Idea into a Global Business

Mikkel Svane

3.9 / 5(32 ratings)
Categories:

If You're Curious About These Questions...

You should listen to this audiobook

Listen to Startupland — Free Audiobook

Loading player...

Key Takeaways from Startupland

Learning Tools

Reinforce what you learned from Startupland

Mind Map

Startupland
Ideas & Risk+
Funding & Investors+
Team Dynamics+
Location & Culture+
Family Impact+
Recruitment+
Mistakes+

Quiz — Test Your Understanding

Question 1 of 7
Why did some people, including early core members, initially lack faith in the idea for Zendesk?
  • A. The software relied on an unproven 3-D illusion technology.
  • B. The concept of customer support software seemed boring and unexciting.
  • C. There were already too many dominant competitors in the market.
  • D. It required too much initial capital to develop a prototype.
Question 2 of 7
What tactic did Zendesk's first potential angel investor use that the author recognized as a red flag?
  • A. Asking for unreasonable amounts of information to delay the decision and pressure the team.
  • B. Offering too much money in exchange for complete creative control of the product.
  • C. Demanding that the company immediately relocate to Boston before signing.
  • D. Forcing the founders to take out personal loans before he would match their investment.
Question 3 of 7
What difficult reality did the Zendesk founders have to face when they finally secured major funding and started selling company shares?
  • A. They had to fire their original head of human resources.
  • B. They were required to pay back their friends and family immediately with interest.
  • C. They had to pivot their product from customer support to file-sharing.
  • D. They became a minority among stakeholders and could potentially be fired by the board.
Question 4 of 7
Why did the Zendesk team initially relocate from Copenhagen to Boston?
  • A. Boston had the most advanced internet infrastructure in the world at the time.
  • B. It was a mandatory condition set by the venture capital firm that funded them.
  • C. The author's family preferred the climate and lifestyle in Boston.
  • D. They wanted to distance themselves from a major competitor based in Silicon Valley.
Question 5 of 7
How did the author handle the immense financial stress, such as being two weeks away from bankruptcy, in relation to his family?
  • A. He asked his partner, Mie, to take on a second job to support the family.
  • B. He temporarily moved his family back to Denmark while he stayed in the US.
  • C. He chose not to fully explain the problems to his partner to spare her from the stress.
  • D. He sold his personal shares in the company to pay off his credit card debt.
Question 6 of 7
How did the Danish founders initially misinterpret American job applicants during interviews?
  • A. They mistook the applicants' lack of formal education for a lack of ambition.
  • B. They interpreted the applicants' natural overconfidence and bravado as genuine modesty and humility.
  • C. They assumed the applicants' demands for high salaries meant they were highly skilled.
  • D. They thought the applicants' casual dress code indicated a lack of professionalism.
Question 7 of 7
What major mistake did Zendesk make that caused their customers to turn against them and jeopardize the company's reputation?
  • A. They implemented a price increase without explaining the reason for it.
  • B. They sold customer data to a third-party marketing firm.
  • C. They released a software update that caused widespread data loss.
  • D. They moved their customer support team overseas, leading to language barriers.

Startupland — Full Chapter Overview

Startupland Summary & Overview

In Startupland (2015), Mikkel Svane tells the origin story of his own company, Zendesk. He explains how he went from working on a small website in Denmark to becoming the CEO of a million-dollar trading company in the United States, and shares the insights he gained along the way.

Who Should Listen to Startupland?

  • Entrepreneurs and start-up founders
  • Anyone who wants to bring their business idea to life
  • People who aren’t afraid to take risks

About the Author: Mikkel Svane

Mikkel Svane is the founder and CEO of Zendesk, a software company for customer support based in San Francisco.

 

© Mikkel Svane: Startupland copyright 2015, John Wiley & Sons Inc. Used by permission of John Wiley & Sons Inc. and shall not be made available to any unauthorized third parties.

🎧
Listen in the AppOffline playback & background play
Get App