ROI in Marketing audiobook cover - The Design Thinking Approach to Measure, Prove, and Improve the Value of Marketing

ROI in Marketing

The Design Thinking Approach to Measure, Prove, and Improve the Value of Marketing

Jack Phillips

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Key Takeaways from ROI in Marketing

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Mind Map

ROI in Marketing
The ROI Challenge
Executive Demands
Flaws in Traditional Models
The ROI Methodology
Core Approach
Six Levels of Evaluation
Aligning with Business Needs
Strategic Alignment
Problem Solving
Empathy and Experimentation
Audience Empathy
Testing and Data
Isolating Campaign Effects
Separating Variables
Calculating True ROI
Communicating Results
Storytelling
Delivery and Defense

Quiz — Test Your Understanding

Question 1 of 7
Why do marketing professionals often struggle to prove the financial returns of their work to executives?

ROI in Marketing — Full Chapter Overview

ROI in Marketing Summary & Overview

ROI in Marketing (2020) lays out a framework for planning and running effective marketing initiatives that deliver good financial results. Using design thinking principles, ROI in Marketing breaks down how to create chains of impact in marketing campaigns and monitor their effectiveness to ensure positive returns on investment.

Who Should Listen to ROI in Marketing?

  • Marketing professionals who want to up their game
  • Executives looking for a financially viable marketing blueprint
  • Students and teachers in the field of marketing

About the Author: Jack Phillips

Jack Phillips is a leading measurement and marketing researcher. He’s written and edited over 100 books on the subject, and is the chairman of the research consultancy ROI Institute. 

Frank Q. Fu is an associate professor of marketing who’s worked with numerous companies in America and China.

Patricia Pulliam Phillips is the president and CEO of the ROI Institute. She’s written over 75 books on accountability and measurement. 

Hong Yi is a performance improvement consultant whose clients include IBM, Johnson & Johnson, and Samsung.

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