Good People, Bad Managers audiobook cover - How Work Culture Corrupts Good Intentions

Good People, Bad Managers

How Work Culture Corrupts Good Intentions

Samuel A. Culbert

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Good People, Bad Managers
The Reality of Bad Management+
Root Causes of Poor Management+
Solutions for Better Management+

Quiz — Test Your Understanding

Question 1 of 7
What does the book suggest is a surprisingly effective action a manager can take to help employees?
  • A. Providing constant, hands-on guidance.
  • B. Leaving them alone when they are working productively.
  • C. Enrolling them in continuous soft-skills training.
  • D. Delegating high-level executive decisions to them.
Question 2 of 7
According to the author, what is the flaw in the 'Boy-Scout mentality' among managers?
  • A. It focuses on performing 'good deeds' that often fail to address the actual needs of the employee.
  • B. It emphasizes strict adherence to company rules over creative problem-solving.
  • C. It encourages managers to steal credit for the hard work of their subordinates.
  • D. It relies too heavily on borrowing authority from higher-ranking executives.
Question 3 of 7
How do business schools contribute to the prevalence of poor management, according to the text?
  • A. By prioritizing interpersonal 'soft skills' over analytical 'hard skills.'
  • B. By failing to teach deep introspection and reflection on how personal backgrounds impact interactions.
  • C. By encouraging students to challenge corporate hierarchies and 'rock the boat.'
  • D. By focusing exclusively on theoretical management models rather than real-world internships.
Question 4 of 7
What is 'borrowed authority' in the context of bad managerial habits?
  • A. Taking credit for the successful ideas of a subordinate.
  • B. Temporarily stepping into a higher management role during a crisis.
  • C. Invoking the name or opinion of a powerful figure to get one's way without making a solid argument.
  • D. Using company funds to artificially boost a department's performance metrics.
Question 5 of 7
Why is it difficult to break the cycle of bad management from the bottom up?
  • A. Employees usually lack the technical knowledge required to understand structural inefficiencies.
  • B. Structural incentives and the power dynamics of promotions keep employees quiet about poor management.
  • C. Human resources departments mandate that all feedback must be anonymous and heavily filtered.
  • D. Managers are legally protected from receiving negative feedback from subordinates.
Question 6 of 7
What alternative does the author propose to replace traditional performance reviews?
  • A. 360-degree anonymous peer evaluations.
  • B. Continuous automated performance tracking.
  • C. Two-way accountability conversations where both manager and employee answer the same questions.
  • D. Project-based financial bonuses instead of formal written reviews.
Question 7 of 7
How can using the first-person pronoun (e.g., 'Let me tell you how I see it...') improve management?
  • A. It establishes the manager's dominance and clarifies the chain of command.
  • B. It shifts the blame away from the team and onto the individual manager.
  • C. It encourages honesty and invites the other person to share a differing perspective.
  • D. It aligns with the legal requirements for documenting corporate decision-making.

Good People, Bad Managers — Full Chapter Overview

Good People, Bad Managers Summary & Overview

Good People, Bad Managers (2017) argues that the culture of the modern American workplace is perpetuating bad management without our being aware of it. The current management culture of self-preservation leads to behavior that actively harms well-being, productivity and motivation. Culbert explores why so many good people are trapped in the cycle of bad management, and makes a case for cultural change in our workplaces.

Who Should Listen to Good People, Bad Managers?

  • Managers looking to improve their business
  • People who are interested in how work culture functions
  • Those who want to challenge conventional management approaches

About the Author: Samuel A. Culbert

Samuel A. Culbert is an author, researcher and professor at UCLA’s Anderson School of Management. Culbert is also the author of Get Rid of the Performance Review!, Beyond Bullsh*t and Radical Management.

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