Everyone Deserves a Great Manager audiobook cover - The 6 Critical Practices for Leading a Team

Everyone Deserves a Great Manager

The 6 Critical Practices for Leading a Team

Scott Jeffrey Miller, with Todd Davis and Victoria Roos Olsson

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Management & Leadership

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Everyone Deserves a Great Manager
The Reality of New Managers+
Redefining Success+
Mastering 1-on-1 Meetings+
Connecting Team to Vision+
Delivering Effective Feedback+
Navigating Workplace Change+
Managing Energy and Time+

Quiz — Test Your Understanding

Question 1 of 8
Why are most first-time managers typically promoted to their new leadership roles?
  • A. They have demonstrated natural leadership abilities and empathy.
  • B. They were high performers in their previous individual roles.
  • C. They have completed extensive management training programs.
  • D. They have the longest tenure within their specific department.
Question 2 of 8
What critical mistake did Carolyn make when she transitioned from a salesperson to a sales manager?
  • A. She stopped caring about the company's overall sales targets.
  • B. She micromanaged her team's daily schedules and breaks.
  • C. She stepped in to close deals herself instead of letting her team learn from mistakes.
  • D. She spent too much time in 1-on-1 meetings instead of focusing on client outreach.
Question 3 of 8
According to the text, what should a manager AVOID doing during regular 1-on-1 meetings?
  • A. Using the time to provide individual coaching.
  • B. Listening quietly until the team member has finished speaking.
  • C. Discussing the employee's professional ambitions and personal goals.
  • D. Using the meeting primarily for project status updates.
Question 4 of 8
How can a manager best create 'deep buy-in' and motivation when connecting a team to the company's vision?
  • A. By sharing the company's goals and having the team co-create their own goals to support them.
  • B. By dictating strict goals based solely on the manager's personal ambitions.
  • C. By waiting for senior leadership to assign individual tasks to each team member.
  • D. By keeping company goals confidential so the team doesn't feel overwhelmed.
Question 5 of 8
What are the two specific types of feedback managers should master to help their team develop?
  • A. Positive feedback and destructive feedback.
  • B. Reinforcing feedback and redirecting feedback.
  • C. Top-down feedback and peer-to-peer feedback.
  • D. Objective feedback and subjective feedback.
Question 6 of 8
What is a common mistake leaders make when guiding their team through workplace changes?
  • A. They communicate the change too early before all details are finalized.
  • B. They put non-essential projects on the backburner during the transition.
  • C. They ignore the emotional aspects of how their team reacts to the change.
  • D. They ask for the team's input on how to implement the change.
Question 7 of 8
How does the book recommend managers protect their time and avoid professional burnout?
  • A. By working late nights to ensure procedural tasks are completed flawlessly.
  • B. By delegating all of their personal deliverables to their newest team members.
  • C. By accepting every task to prove their value to upper management.
  • D. By evaluating every request against their core leadership priorities and learning to say no.
Question 8 of 8
What is the book's actionable advice regarding praising team members?
  • A. Always praise employees publicly to boost overall team morale.
  • B. Tailor the delivery of praise to match each individual employee's personal preferences.
  • C. Provide praise exclusively during annual performance reviews.
  • D. Avoid giving praise entirely to prevent employees from becoming complacent.

Everyone Deserves a Great Manager — Full Chapter Overview

Everyone Deserves a Great Manager Summary & Overview

Everyone Deserves a Great Manager (2019) provides business leaders with six crucial practices that will transform team members into high performers. Offering practical solutions, it fills in the gap many new managers encounter when they’re promoted without receiving any leadership training. 

Who Should Listen to Everyone Deserves a Great Manager?

  • Newly promoted managers who have no idea what they’re doing
  • Fledgling managers wanting better outcomes
  • Senior managers looking to update their skills

About the Author: Scott Jeffrey Miller, with Todd Davis and Victoria Roos Olsson

Scott Jeffrey Miller is the executive vice president of thought leadership at FranklinCovey, a company that develops business modeling to foster success. A leadership expert, Jeffrey Miller hosts Great Life, Great Career with Scott Miller, a weekly radio program, as well as the weekly podcast On Leadership with Scott Miller.

Todd Davis is the author of the best seller Get Better: 15 Proven Practices to Build Effective Relationships at Work. Chief People Officer at FranklinCovey, he fosters the professional development of employees in 160 different countries.

Victoria Roos Olsson is a senior leadership consultant at FranklinCovey, and was on the development team for The 7 Habits of Highly Effective People. A certified yoga teacher and running coach, she hosts her own podcast, Roos&Shine, with her sister.

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