Conversations Worth Having audiobook cover - Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

Conversations Worth Having

Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

Jackie Stavros and Cheri Torres

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Conversations Worth Having
Appreciative Inquiry (AI) Basics+
Tuning In (Unseen Influences)+
Two Key Practices+
Five Fundamental Principles+
Life Applications+
Actionable Audit+

Quiz — Test Your Understanding

Question 1 of 7
According to the text, what is the recommended three-step technique to handle the 'unseen influences' that often lead to depreciative conversations?
  • A. Listen, analyze, and respond
  • B. Pause, breathe, and get curious
  • C. Stop, reflect, and redirect
  • D. Assess, reframe, and ask
Question 2 of 7
How does a 'depreciative' conversation typically affect a situation, as described in the text?
  • A. It devalues the situation by focusing solely on stating the problem, leading to defensiveness and disengagement.
  • B. It slowly builds trust by allowing all parties to vent their raw frustrations in a safe environment.
  • C. It forces people to confront their deepest flaws, leading to rapid personal and professional growth.
  • D. It artificially inflates the importance of a minor issue, causing unnecessary panic among team members.
Question 3 of 7
What is the primary function of a 'generative question' in Appreciative Inquiry?
  • A. To politely point out a flaw in someone's argument without causing offense.
  • B. To add value by revealing hidden information, generating new knowledge, or inspiring possibilities.
  • C. To guide the other person to a pre-determined conclusion that you have already decided on.
  • D. To establish authority in a conversation by asking complex questions that only experts can answer.
Question 4 of 7
When using 'positive framing' to address a problem, what is the three-step process called 'flipping' meant to achieve?
  • A. Shifting the blame from an individual to the overall organizational structure.
  • B. Changing a negative emotion into a positive one through deep breathing exercises.
  • C. Defining the problem, finding its positive opposite, and focusing the conversation on the impact of that positive opposite.
  • D. Ignoring the current issue and completely changing the topic of conversation to something pleasant to avoid conflict.
Question 5 of 7
Which principle of Appreciative Inquiry explains why two teachers might interpret the exact same student's behavior completely differently based on their own upbringing?
  • A. The Poetic Principle
  • B. The Anticipatory Principle
  • C. The Simultaneity Principle
  • D. The Constructionist Principle
Question 6 of 7
What does the 'simultaneity principle' suggest about our interactions?
  • A. We can hold multiple conflicting beliefs at the exact same time.
  • B. Making a statement or asking a question immediately changes the world by affecting the person who hears it.
  • C. Positive and negative conversations happen concurrently in any large organization.
  • D. A problem and its solution are always created at the exact same moment.
Question 7 of 7
According to the final summary's actionable advice, what ratio of positive to negative conversations indicates a healthy balance?
  • A. At least one positive conversation for every one negative conversation.
  • B. At least three positive conversations for every one negative conversation.
  • C. At least five positive conversations for every one negative conversation.
  • D. Completely eliminating negative conversations to achieve a 100% positive ratio.

Conversations Worth Having — Full Chapter Overview

Conversations Worth Having Summary & Overview

Conversations Worth Having (2018) looks at the power of conversation in our lives and what we can do to communicate more productively at work, in our relationships, and in the community. Drawing on real-life stories and scientifically based theories, it illustrates how we can improve organizations and lives using the principle of Appreciative Inquiry – effective conversation through positive perspective and asking the right questions.

Who Should Listen to Conversations Worth Having?

  • Leaders who want to engage with their teams for the best results
  • Parents and teachers who want to see their children flourish
  • Anyone looking to improve the tone and direction of their conversations

About the Author: Jackie Stavros and Cheri Torres

Jackie Stavros is a professor at Lawrence Technological University with over 30 years’ experience in leadership, organizational development, and change management. She’s coauthored many books and articles, including Learning to SOAR.

Cheri Torres is a CEO who has worked with thousands of leaders and teams around the world to strengthen relationships, expand possibilities, and improve productivity through communication and conversation. Her articles have been featured in leading media sources, including Careers in Government, Forbes, and Training Magazine.

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