Both/And Thinking audiobook cover - Embracing Creative Tensions to Solve Your Toughest Problems

Both/And Thinking

Embracing Creative Tensions to Solve Your Toughest Problems

Wendy K. Smith, Marianne W. Lewis

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Both/And Thinking
The Problem: Either/Or Mindset+
The Solution: Embracing Paradox+
Both/And Techniques+
The ABCD Framework+
Organizational Success+
Cultivating Serendipity+

Quiz — Test Your Understanding

Question 1 of 6
According to the text, how does a 'both/and' mindset redefine our approach to conflicting choices?
  • A. It treats conflicting choices as dilemmas where one must be chosen at the expense of the other.
  • B. It views conflicting choices as paradoxes containing tensions that can actually be productive.
  • C. It eliminates the tension between choices by focusing solely on commercial viability.
  • D. It prioritizes individual satisfaction over communal well-being to simplify decision-making.
Question 2 of 6
In the context of the book, what does it mean to use the 'way of the mule' strategy when facing a paradox?
  • A. Dispersing your attention across competing priorities to maintain an overall equilibrium over time.
  • B. Stubbornly refusing to compromise on your primary goal until the opposing element is eliminated.
  • C. Synergizing two opposing elements of a paradox to create a win-win outcome.
  • D. Alternating between two choices repeatedly until one naturally proves to be more effective.
Question 3 of 6
Which of the following accurately represents the 'B' and 'C' in the ABCs of embracing a paradox mindset?
  • A. Beliefs and Compromise
  • B. Balance and Collaboration
  • C. Boundaries and Comfort
  • D. Bravery and Creativity
Question 4 of 6
Why is 'Dynamism' considered a crucial component of the paradox mindset?
  • A. Because it involves constantly tweaking patterns, seeking feedback, and letting go of stale assumptions.
  • B. Because both/and thinking requires rapid, forceful decision-making to overcome organizational resistance.
  • C. Because it ensures that both/and thinking is utilized as a strict, one-off strategy to solve immediate crises.
  • D. Because it encourages leaders to dynamically shift the blame to external market forces when paradoxes fail.
Question 5 of 6
How did Unilever's CEO Paul Polman apply both/and thinking to transform the company?
  • A. He focused entirely on maximizing short-term profits to save the company from bankruptcy before addressing sustainability.
  • B. He abandoned the pursuit of corporate profit to turn Unilever into a fully non-profit environmental organization.
  • C. He eliminated all internal corporate tensions by standardizing product lines and ignoring local market needs.
  • D. He sought to positively impact global challenges like climate change while simultaneously increasing corporate profitability.
Question 6 of 6
How does the text define 'serendipity' in the context of developing a both/and habit?
  • A. Pure, unexplainable luck that rescues a failing strategy.
  • B. 'Planned luck' where one has the insight to turn a random event into a desirable outcome.
  • C. The inevitable result of choosing the most commercially viable option in a dilemma.
  • D. A scientific process used exclusively for pharmaceutical discoveries.

Both/And Thinking — Full Chapter Overview

Both/And Thinking Summary & Overview

Both/And Thinking (2022) offers a new framework for decision-making. With an either/or mindset, your world appears full of complex choices and difficult sacrifices. By adopting a both/and mindset, you can transform tough choices into fruitful opportunities – no sacrifices necessary.

Who Should Listen to Both/And Thinking?

  • Anyone who thinks sacrifice is the only path to finding success
  • Busy professionals struggling to prioritize professional and personal obligations
  • People whose lives are full of complications – but who want to thrive anyway!

About the Author: Wendy K. Smith, Marianne W. Lewis

Wendy Smith is a professor of management at the University of Delaware. Marianne Lewis is the dean of the Lindner School of Business at the University of Cincinnati. Both are thought leaders in the field of organizational paradox and have studied how brands, corporations, and governments can effectively respond to paradoxical situations. 

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