A World Gone Social audiobook cover - How Companies Must Adapt to Survive

A World Gone Social

How Companies Must Adapt to Survive

Ted Coiné and Mark Babbit

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A World Gone Social
The New Social Reality+
The Human Side of Business+
Engagement as the Foundation+
Agile Organizational Structures+
The Network of Knowledge+
Universal Business Application+
Social Media Best Practices+

Quiz — Test Your Understanding

Question 1 of 8
According to the text, how has social media changed the way products are marketed and reviewed?
  • A. Large, traditional authorities like the New York Times have solidified their dominance.
  • B. Marketing is now entirely automated through algorithm-based targeted advertising.
  • C. Bloggers and digital influencers have replaced traditional authorities as the primary generators of buzz.
  • D. Companies now rely exclusively on their internal PR teams to generate word-of-mouth.
Question 2 of 8
What key lesson does the Dave Carroll 'United Breaks Guitars' story illustrate about the modern business landscape?
  • A. Airlines need to invest more in baggage handling technology.
  • B. A single customer's voice amplified by social media can cause massive financial and reputational damage.
  • C. Viral videos are the most cost-effective way for companies to market new products.
  • D. Customer service departments should be outsourced to handle high volumes of complaints.
Question 3 of 8
Who does the author believe should be primarily responsible for establishing employee engagement within a company?
  • A. The Human Resources department
  • B. Third-party social media consultants
  • C. Middle management
  • D. The CEO and top leadership
Question 4 of 8
How does the gaming firm Valve successfully operate without traditional managers?
  • A. By using AI algorithms to assign daily tasks to employees.
  • B. By outsourcing all major decision-making to a board of directors.
  • C. By having employees act as a 'communicative home base' to coordinate projects while taking personal accountability.
  • D. By implementing strict daily quotas that employees must meet independently.
Question 5 of 8
What is a 'nano corp' in the context of modern organizational agility?
  • A. A micro-business that operates entirely on social media platforms without a physical office.
  • B. A small team that comes together for a specific project and disbands once the task is completed.
  • C. A specialized customer service unit dedicated to responding to viral complaints.
  • D. An automated software bot used to monitor competitors' social media hashtags.
Question 6 of 8
How did Tangerine bank benefit from using an internal social platform where employees could complain (e.g., 'The Right to B*@#h' blog)?
  • A. It allowed the CEO to identify and terminate disgruntled employees.
  • B. It served as a distraction that ironically increased overall employee productivity.
  • C. It provided valuable insights that led to operational improvements, such as a paperless policy.
  • D. It automatically forwarded employee complaints to the HR department for legal review.
Question 7 of 8
When conducting a social media audit, which of the following practices does the text strongly advise AGAINST?
  • A. Using the same logo, fonts, and branding across all platforms.
  • B. Using automessages to quickly reply to customer inquiries.
  • C. Sticking to a clearly defined niche rather than trying to appeal to everyone.
  • D. Monitoring keywords and branded terms to track competitors.
Question 8 of 8
What is the primary advantage of utilizing open networks and platforms like InnoCentive for businesses?
  • A. It allows companies to crowdsource innovative solutions cheaply by tapping into an extraordinary network of ordinary people.
  • B. It provides a secure way to store proprietary company data off-site.
  • C. It replaces the need for a traditional marketing department by automating ad placements.
  • D. It prevents competitors from seeing a company's research and development process.

A World Gone Social — Full Chapter Overview

A World Gone Social Summary & Overview

Social media isn’t a temporary fad – it’s changing business culture in a big way. A World Gone Social explains why it’s important for companies to evolve their own social media tactics, and includes helpful tips for business owners who want to embrace new technologies and build them into their gameplay.

Who Should Listen to A World Gone Social?

  • Business owners who are looking for new ways to engage with customers
  • Anyone who’s interested in the way technology has changed business culture
  • Anyone who’s thinking about starting their own company

About the Author: Ted Coiné and Mark Babbit

Ted Coiné is a blogger and author who writes about leadership and change. He specializes in social media, and has just been named a Forbes Top Ten Social Media Power Influencer.

Mark Babbitt is founder of YouTern, a career-building platform for recent graduates and young people. Mashable named it one of the top five web communities for people starting out in the workplace.

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