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7 Business Habits That Drive High Performance

Organizational values and behaviors that drive success

Nicholas S. Barnett

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7 Business Habits That Drive High Performance
1. Create a Magnetic Vision+
2. Define a Crystal Clear Strategy+
3. Develop Human Capital+
4. Celebrate the Workforce+
5. Care for Employee Well-being+
6. Cultivate Customer Loyalty+
7. Optimize IT Systems+
8. Continuous Improvement+

Quiz — Test Your Understanding

Question 1 of 9
How do high-performing business leaders view their company's long-term vision?
  • A. As a detailed roadmap that dictates daily tasks for all employees.
  • B. As a compass that simply points employees in the right direction.
  • C. As a magnet that energizes and pulls employees toward the future.
  • D. As a private document reserved only for the executive board.
Question 2 of 9
What is the author's recommended approach for crafting a compelling company vision?
  • A. The CEO should construct it independently to ensure strong, unified leadership.
  • B. It should be developed collaboratively with input from employees at all levels.
  • C. It should be outsourced to a marketing agency to guarantee it sounds inspiring.
  • D. It should be broad and grandiose, such as a goal to 'eliminate world poverty.'
Question 3 of 9
To ensure employees understand and remember the company's strategic goals, the author suggests that the entire strategy should be:
  • A. Written on a single sheet of paper.
  • B. Reviewed in mandatory, hour-long daily meetings.
  • C. Memorized through regular corporate testing.
  • D. Expanded into a comprehensive, multi-page manual for complete clarity.
Question 4 of 9
How do high-performing companies view the risk of investing in employee training, only to have the employee leave?
  • A. They avoid the risk by only hiring candidates who already possess the exact skills needed.
  • B. They require employees to sign a contract guaranteeing they will stay for a set number of years.
  • C. They focus solely on technical training to ensure an immediate return on investment.
  • D. They worry more about the consequences of not developing an employee who chooses to stay.
Question 5 of 9
According to the text, what is a highly effective way to show gratitude and recognize staff achievements?
  • A. Providing planned, formal praise during annual performance reviews.
  • B. Offering spontaneous praise in front of an audience.
  • C. Giving constructive criticism publicly to motivate the rest of the team.
  • D. Ensuring all praise is given privately to avoid jealousy among coworkers.
Question 6 of 9
What does the term 'psychological contract' refer to in the context of the workplace?
  • A. A legally binding non-disclosure agreement signed upon hiring.
  • B. An employee's unwritten expectations of rights and rewards from their employer.
  • C. A mandatory mental health assessment provided by human resources.
  • D. The employer's expectation that staff will work unpaid overtime during busy seasons.
Question 7 of 9
Why is retaining loyal customers more economically valuable than constantly acquiring new ones?
  • A. Loyal customers rarely ask for discounts or promotional pricing.
  • B. A significant portion of the revenue from a new customer is offset by the marketing costs used to attract them.
  • C. New customers are significantly less likely to provide feedback on products.
  • D. Loyal customers prefer one-off transactions over time-consuming relationship-building.
Question 8 of 9
When a company upgrades its IT systems, what common mistake does the author warn against?
  • A. Skimping on IT training for staff to save money.
  • B. Upgrading the systems too frequently, causing employee burnout.
  • C. Allowing start-ups to dictate which software the company uses.
  • D. Replacing all business units' systems at the exact same time.
Question 9 of 9
What actionable advice does the author provide for engaging staff and satisfying their thirst for knowledge?
  • A. Increasing their base salary annually based on performance.
  • B. Setting up a mentoring scheme within or outside the organization.
  • C. Providing unlimited vacation days to prevent burnout.
  • D. Creating an internal company library with business literature.

7 Business Habits That Drive High Performance — Full Chapter Overview

7 Business Habits That Drive High Performance Summary & Overview

7 Business Habits That Drive High Performance (2014) outlines the organizational values and behaviors that drive success. These blinks explore how high-performing businesses race ahead of their competitors and explain how every company can transform their everyday activities to boost their bottom line. 

Who Should Listen to 7 Business Habits That Drive High Performance?

  • Entrepreneurs looking for fresh insights
  • Business leaders seeking to boost employee engagement
  • Managers wanting to drive productivity

About the Author: Nicholas S. Barnett

Nicholas S. Barnett has over 30 years’ experience as a business consultant and company director. He is currently the chief executive officer of InSync Surveys, one of Australia’s leading management consultancies.

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