The New Strategic Selling audiobook cover - The Unique Sales System Proven Successful By the World’s Best Companies

The New Strategic Selling

The Unique Sales System Proven Successful By the World’s Best Companies

Robert B. Miller, Stephen E. Heiman and Tad Tuleja

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The New Strategic Selling
Strategy vs. Tactics+
Positioning & Objectives+
The Four Buying Influences+
Managing Red Flags+
Buyer Response Modes+
Win-Win Relationships+

Quiz — Test Your Understanding

Question 1 of 7
According to the text, what is the primary difference between sales strategy and sales tactics?
  • A. Strategy focuses on long-term goals and accounts, while tactics focus on short-term actions to make individual sales.
  • B. Strategy is used by management, while tactics are used exclusively by front-line sales representatives.
  • C. Strategy involves analyzing the competition, while tactics involve analyzing the customer's budget.
  • D. Strategy is only necessary for large corporate clients, while tactics are used for individual consumers.
Question 2 of 7
How does the author recommend a salesperson define their 'single sales objective'?
  • A. By setting a broad, flexible goal that can be adapted during the pitch.
  • B. By being highly precise about what, when, and how much they want to sell.
  • C. By focusing exclusively on the total revenue they wish to generate for the quarter.
  • D. By targeting the competitor's weakest product and aiming to replace it.
Question 3 of 7
Which of the following best describes the role of a 'technical buying influence'?
  • A. They have the final say regarding the sale by arranging the payment.
  • B. They care most about how the product will impact their everyday work experience.
  • C. They guide you through the sales process and already trust your product.
  • D. They sort through options regarding potential suppliers, such as overseeing contracts or calculating costs.
Question 4 of 7
According to the text, which of the following is considered a 'red flag' during the sales process?
  • A. A buyer who asks too many questions about the product's specifications.
  • B. The sudden involvement of a new person in the client company.
  • C. A user buyer who shows high enthusiasm for your proposal.
  • D. A client who requests a trial package before committing to a larger order.
Question 5 of 7
If a buyer frequently uses words like 'better,' 'faster,' and 'improved,' which response mode are they likely in?
  • A. Trouble mode
  • B. Growth mode
  • C. Even Keel mode
  • D. Overconfident mode
Question 6 of 7
What constitutes a 'win-result' for a buyer?
  • A. When the buyer gets the lowest possible price compared to the market average.
  • B. When the buyer gets a great deal and also feels personally satisfied or successful from the purchase.
  • C. When the buyer's organization wins a competitive advantage over their primary rival.
  • D. When the salesperson maximizes their commission while the buyer stays strictly within budget.
Question 7 of 7
According to the final actionable advice, what common mistake do salespeople often make that can give off a bad impression?
  • A. They spend too much time focusing on their competition rather than the customer.
  • B. They rely too heavily on their internal coach instead of building relationships with the economic buyer.
  • C. They offer discounts too early in the negotiation process.
  • D. They confuse trouble mode with growth mode when assessing the buyer's needs.

The New Strategic Selling — Full Chapter Overview

The New Strategic Selling Summary & Overview

New Strategic Selling (1995) teaches you how to close sales in the most positive, beneficial way for both you and your buyer. Long-term success in sales is all about building relationships, satisfying your customers and identifying the key factors that influence the sale, and these blinks will set you on your way.

Who Should Listen to The New Strategic Selling?

  • Salespeople
  • Anyone who wants to get better at building lasting business relationships

About the Author: Robert B. Miller, Stephen E. Heiman and Tad Tuleja

Robert B. Miller has consulted and made sales with many Fortune 500 companies including Ford and General Motors. He created the sales systems used at Miller Heiman, a prestigious organization that offers sales programs and systems to professionals. He’s also the co-author of best-selling books such as Conceptual Selling and The 5 Paths to Persuasion.

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