The Leader's Guide to Unconscious Bias audiobook cover - How To Reframe Bias, Cultivate Connection, and Create High-Performing Teams

The Leader's Guide to Unconscious Bias

How To Reframe Bias, Cultivate Connection, and Create High-Performing Teams

Pamela Fuller & Mark Murphy with Anne Chow

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The Leader's Guide to Unconscious Bias
Understanding Unconscious Bias+
Step 1: Identify Bias+
Step 2: Cultivate Connection+
Step 3: Choose Courage+
Step 4: Apply Across Talent Lifecycle+
Daily Action+

Quiz — Test Your Understanding

Question 1 of 7
According to the book, what is the first step in moving beyond your unconscious biases?
  • A. Ignoring your personal preferences in professional settings.
  • B. Identifying your biases and understanding their 'origin stories.'
  • C. Taking a psychological test to prove whether or not you have biases.
  • D. Asking your colleagues to point out your biased behaviors.
Question 2 of 7
What type of bias occurs when you judge your own mistakes based on your good intentions, but judge others' mistakes as evidence that they are disorganized or untrustworthy?
  • A. Anchoring bias
  • B. Confirmation bias
  • C. Attribution bias
  • D. In-group bias
Question 3 of 7
When recruiting, why does the book warn against focusing too heavily on whether a candidate is a good 'fit'?
  • A. It often leads to recruiting people who are just like you.
  • B. It causes candidates to feel overly pressured during interviews.
  • C. It places too much emphasis on prestigious educational backgrounds.
  • D. It distracts from evaluating a candidate's technical skills.
Question 4 of 7
If you are on the receiving end of bias at work, what two strategies does the text strongly recommend for coping?
  • A. Immediately reporting the incident to HR and confronting the person publicly.
  • B. Harnessing the power of community and prioritizing self-care.
  • C. Ignoring the bias completely and working harder to prove them wrong.
  • D. Changing your department and hiding your personal characteristics.
Question 5 of 7
What is the book's stance on allies joining Employee-Resource Groups (ERGs) that focus on specific marginalized groups?
  • A. Allies should only join if they are formally invited by the group's leadership.
  • B. Allies should not join, as these groups are meant to be exclusive safe spaces.
  • C. Allies should be welcomed and encouraged to join to increase their awareness.
  • D. Allies should form their own separate groups to avoid dominating the conversation.
Question 6 of 7
How can the language used in job descriptions, such as terms like 'heavy hitter' or 'rockstar,' negatively impact the recruitment process?
  • A. They make the company appear unprofessional to senior-level applicants.
  • B. They are overly sports-related or gendered, which limits the pool of diverse applicants.
  • C. They artificially inflate the salary expectations of the candidates.
  • D. They confuse applicants about the actual technical requirements of the job.
Question 7 of 7
According to research mentioned in the book, what unconscious bias frequently occurs during the salary negotiation phase for new hires?
  • A. Interviewers often display a bias toward inviting men to negotiate their pay, but neglect to offer the same opportunity to women.
  • B. Candidates with prestigious degrees are automatically offered a 20 percent higher starting salary.
  • C. Managers unconsciously offer lower salaries to candidates who are over six feet tall.
  • D. Interviewers tend to anchor on the candidate's previous salary regardless of the new role's budget.

The Leader's Guide to Unconscious Bias — Full Chapter Overview

The Leader's Guide to Unconscious Bias Summary & Overview

The Leader’s Guide to Unconscious Bias (2020) is a guide to unconscious bias at work: how to identify it, and what to do about it. Leaders and managers have a particular responsibility to ensure unconscious bias doesn’t harm the careers of their team members.

Who Should Listen to The Leader's Guide to Unconscious Bias?

  • Workplace leaders who want to take good care of their teams
  • Workers curious about how unconscious bias affects them
  • People looking to deepen their understanding of bias

About the Author: Pamela Fuller & Mark Murphy with Anne Chow

Pamela Fuller works at FranklinCovey, a leadership company, where she’s chief thought leader on inclusion and bias. She’s previously worked as a diversity analyst at the US Department of Defense. The other two authors are Mark Murphy and Anne Chow: Mark is a senior consultant at FranklinCovey, and Anne is CEO of AT&T Business – the first woman of color CEO in the company’s history.

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