Disruptive Branding audiobook cover - How to Win in Times of Change

Disruptive Branding

How to Win in Times of Change

Jacob Benbunan, Gabor Schreier and Benjamin Knapp

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Disruptive Branding
The Power of Branding+
Navigating Disruptive Forces+
Developing Brand Strategy+
Engaging Employees+
Delivering Brand Experience+
Disrupting via Customer Service+
Measuring Impact+

Quiz — Test Your Understanding

Question 1 of 7
According to the book, what is a key strategy for brands expanding globally in today's disrupted world?
  • A. Enforcing strict standardization across all global markets.
  • B. Embracing both globalization and localization to meet regional preferences.
  • C. Transitioning entirely to digital-only storefronts.
  • D. Ignoring social media feedback to maintain a consistent corporate vision.
Question 2 of 7
How does the book describe the relationship between digital and physical retail in the modern era?
  • A. The internet is rapidly killing off physical shops, making them obsolete.
  • B. Physical stores are becoming showrooms exclusively for digital purchases.
  • C. Digital interactions heavily influence the money consumers spend in physical shops.
  • D. Consumers prefer to physically test products in stores before researching them online.
Question 3 of 7
Why do many start-ups, like Uber in its early days, struggle with cultural and PR crises despite having successful products?
  • A. They expand too quickly into international markets without localizing their offerings.
  • B. They fail to adopt an Employer Value Proposition to attract millennial workers.
  • C. They focus entirely on their product ('what') and fail to define their brand strategy ('how' and 'why').
  • D. They rely too heavily on traditional advertising rather than modern digital touchpoints.
Question 4 of 7
What lesson does the book draw from the Barclays CEO whistleblower scandal?
  • A. Creating a brand strategy is useless if top management does not live up to it in their actions.
  • B. Financial institutions should avoid having public mission statements to prevent hypocrisy.
  • C. Brand strategies must be updated annually to reflect changing corporate leadership.
  • D. Negative PR can be easily mitigated by quickly rebranding with a new logo.
Question 5 of 7
What is an Employer Value Proposition (EVP) and why is it important for modern organizations?
  • A. A financial bonus structure designed to retain top executives in a competitive market.
  • B. A marketing campaign aimed at turning current employees into social media influencers.
  • C. A short, authentic description of why the organization is a great place to work, helping attract values-driven employees.
  • D. A legal document that outlines the behavioral expectations and touchpoints of new hires.
Question 6 of 7
What does the success of the budget airline Ryanair demonstrate about delivering a brand experience?
  • A. A brand experience must always err on the side of luxury to be truly successful.
  • B. A brand experience can be basic as long as it is consistent and authentic to customer expectations.
  • C. Exceptional customer service is only expected and rewarded in the hospitality industry.
  • D. Low-end services cannot build a loyal customer base without eventually changing their brand strategy.
Question 7 of 7
How does the Four Seasons hotel group ensure exceptional customer service across its locations?
  • A. By heavily penalizing staff members who receive negative guest reviews.
  • B. By automating the check-in process to reduce the chance of human error.
  • C. By hiring only candidates with over ten years of luxury hospitality experience.
  • D. By investing heavily in employee well-being and satisfaction, trusting they will pass that care onto guests.

Disruptive Branding — Full Chapter Overview

Disruptive Branding Summary & Overview

Disruptive Branding (2019) explores the importance and nature of branding in our disruptive, technology-driven world. Drawing on best-in-class examples and practical how-to-guides, it’s a clear blueprint for anyone who wants to utilize a strong brand to drive business results.

Who Should Listen to Disruptive Branding?

  • Business leaders who want to build an enduring and authentic brand 
  • Marketers looking for practical brand strategy tips

About the Author: Jacob Benbunan, Gabor Schreier and Benjamin Knapp

The authors are the CEO, Chief Creative Officer, and Chief Growth Officer of Saffron Brand Consultants. Saffron is a global brand consultancy founded in 2001 that has worked for clients including Siemens, YouTube, and Xing.

 

© Jacob Benbunan, Gabor Schreier & Benjamin Knapp, 2019. This Summary of Disruptive Branding is published by arrangement with Kogan Page.

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