Words That Work audiobook cover - It’s Not What You Say, It’s What People Hear

Words That Work

It’s Not What You Say, It’s What People Hear

Frank Luntz

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Key Takeaways from Words That Work

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Mind Map

Words That Work
The Core Principle
Perception Over Intention
Simplicity & Clarity
Simple Language
Logical Organization
Imagination & Senses
Visualizing Words
Sonic Qualities
Emotional Impact
Relatability
Asking Questions
Consistency, Novelty & Credibility
Balancing the Message
Authenticity
Audience Awareness
Understanding Demographics
Cultural Word Associations
Everyday Applications
Navigating Conflicts

Quiz — Test Your Understanding

Question 1 of 10
According to the book, what is the most important factor in effective communication?

Words That Work — Full Chapter Overview

Words That Work Summary & Overview

Words That Work (2007) is a guide to getting your point across more efficiently and effectively. These blinks explain the power of language and how it can help you in any number of situations, from business to political discussions to getting out of a traffic ticket.

Who Should Listen to Words That Work?

  • Anyone who wants to communicate more effectively
  • Academics interested in the hidden power of language

About the Author: Frank Luntz

Dr. Frank Luntz is a renowned pollster and public opinion guru who regularly works as a communications consultant for American politicians. He has led over 1,500 surveys and focus groups, and has contributed to numerous political and corporate campaigns.

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