The Automation Advantage audiobook cover - Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI

The Automation Advantage

Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI

Bhaskar Ghosh, Gayathri Pallail and Rajendra Prasad

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Technology & the FutureManagement & Leadership

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The Automation Advantage
Strategic Alignment+
The Automation Roadmap+
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Quiz — Test Your Understanding

Question 1 of 7
According to the authors, how does modern intelligent automation primarily differ from the first wave of automation?
  • A. It focuses exclusively on manufacturing and heavy industry tasks.
  • B. It aims to leverage uniquely human talents like creativity by taking over repetitive tasks.
  • C. It completely replaces the need for human decision-making in corporate leadership.
  • D. It requires organizations to hire more software developers to manage complex systems.
Question 2 of 7
When deciding which automation projects to prioritize, what primary criterion should business leaders use?
  • A. The project that utilizes the most advanced and unvetted technology.
  • B. The project that is easiest for the IT department to implement quickly.
  • C. The project that presents the most compelling and sensible business case.
  • D. The project that completely overhauls the existing customer service architecture.
Question 3 of 7
In the business results roadmap, what is the primary focus of the 'Establish' phase?
  • A. Widening the geographic coverage of a fully developed automation system.
  • B. Exploring and pinpointing where there is potential for automation across business applications.
  • C. Developing, activating, and scaling intelligent automation solutions.
  • D. Updating automation strategies based on real-world customer feedback.
Question 4 of 7
Which stage of automation maturity involves sensing or comprehending ambiguities and performing complex functions traditionally limited to humans, such as detecting insurance fraud?
  • A. Tools-driven stage
  • B. Process-driven stage
  • C. Data-driven stage
  • D. Intelligence-driven automation
Question 5 of 7
How did managers at Shell successfully convince their miners to adopt intelligent, head-mounted displays?
  • A. By highlighting the sophisticated computing wizardry and software architecture behind the device.
  • B. By offering financial bonuses to teams that adopted the new technology the fastest.
  • C. By focusing on the practical, life-saving benefits of receiving real-time assistance in a dangerous environment.
  • D. By threatening to replace miners who refused to use the new technology with automated drilling machines.
Question 6 of 7
In the 'Four S’s' model for reaching automation maturity, what does the 'Seamless' step entail?
  • A. Performing a diagnostic check to simplify functional units and IT infrastructure.
  • B. Ensuring automation connects harmoniously with core systems and is embraced by the company culture.
  • C. Testing the agility and robustness of the automation strategy under real-world conditions.
  • D. Setting up processes to keep up with industry developments and emerging trends.
Question 7 of 7
Why do the authors advise against waiting for new automation technology to 'settle' before adopting it?
  • A. Because older technologies are more expensive to maintain than cutting-edge ones.
  • B. Because competitors will legally patent the technology, preventing your company from using it later.
  • C. Because the real risk is missing out on the learning dividends that come with early adoption.
  • D. Because vendor discounts are only available to companies that adopt technology in its beta phase.

The Automation Advantage — Full Chapter Overview

The Automation Advantage Summary & Overview

The Automation Advantage (2021) provides a roadmap for building automation and AI in a modern organization. From the different stages a business must go through on its automation journey to the best ways to reassure employees worried about job destruction, it shows leaders how to prosper in a future world.

Who Should Listen to The Automation Advantage?

  • Business leaders looking to automate
  • Employees at companies set to flirt with AI
  • Anyone interested in how tech will transform the world

About the Author: Bhaskar Ghosh, Gayathri Pallail and Rajendra Prasad

Dr. Bhaskar Ghosh is chief strategy officer at Accenture, the multinational professional services company. As well as strategy, he’s responsible for investments, ventures, and acquisitions at Accenture. He holds a PhD in business management from Utkal University in India.

Gayathri Pallail is the associate director for automation strategy and deployment at Accenture. A conference speaker, she’s an innovator in automation analytics, prediction models, and tools to deliver effective automation.

Rajendra Prasad directs Accenture’s myWizard, an intelligent automation platform that has AI at its heart. He’s appeared at industry events such as the O’Reilly Artificial Intelligence Conference, and has published his papers on technology in IEEE and Harvard Business Review.

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